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Student Counsellor

3 months ago

Gold Coast, Australia Navitas Full time

**About the role**

Student Counsellor is responsible for creating a caring College/Campus environment which recognises the diversity of students and supports student success. This role is based on Gold Coast Campus and is for three days a week.

**Key Result Areas**
- Provide welfare counselling to students on matters such as academic progression and policy, and pastoral care issues including living skills, cultural adjustment, health issues, mental health issues, dealing with study and social stress and anxiety, accommodation, employment, personal crisis as well as advice on College/Campus and University policy and procedures, and refer students as required
- Develop, implement and monitor programs, resources and services that promote the wellbeing of students and student engagement
- Manage critical incidents involving students in conjunction with Critical Incident Management Group
- Case manage students requiring support and refer to external agencies
- Collaborate with partner university, professional organisations and government agencies on issues relating to support, referral, advocacy
- Participate as a member of Appeals Committee as required
- Monitor the welfare and safety arrangements of Under 18 students in accordance with relevant legislation
- Ongoing liaison with students around accommodation, wellbeing and guardianship arrangements in keeping with relevant legislation where appropriate
- Capturing data and reporting on trends relating to student issues

**Qualifications and Selection Criteria Essential**
- A relevant bachelor’s degree and/or formal counselling qualification, combined with substantial relevant work experience
- Demonstrated experience in the development and delivery of student support programs for students, preferably in a tertiary environment
- Demonstrated high level interpersonal and oral communication skills, with a proven ability to consult, counsel and liaise with a wide range people from culturally diverse backgrounds
- Demonstrated ability to work with mínimal supervision and effectively monitor and coordinate a workload which may consist of multiple tasks of varying priorities
- Demonstrated ability to negotiate and resolve sensitive issues in a confidential manner and keep appropriate documentation and audit trails
- Knowledge of, or the ability to quickly acquire knowledge of, relevant legislation and policies and procedures relating to international students
- Sound knowledge of the principles of workplace health and safety

**About Us**

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 70,000 aspirational students across our global network each year.

**Diversity and Inclusion**

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

**How to apply**

Applications close on Monday 18 March 2024 at 9am, however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.

**Extra information