Manager, Customer Services

2 weeks ago


Adelaide CBD, Australia SA Government -SA HEALTH Full time

**SA Health**

**Job reference**: 816519

**Location**: 5000 - ADELAIDE BC

**Job status**: Long Term Contract

**Eligibility**: Open to Everyone
- **Statewide Clinical Support Services - SA Pathology, Adelaide**:

- **Salary: ASO5 - $83,273 - $92,614 (p.a.) + Superannuation & Salary Sacrifice Benefits**:

- **Full Time, temporary**

The Manager, Customer Services is responsible for the efficient management of the day to day operations of SA Pathology Customer Services department. The incumbent will demonstrate leadership and ensure relevant services are provided in a timely, efficient and customer focussed manner.

The Manager, Customer Services will monitor performance against agreed KPIs and take appropriate corrective actions whilst ensuring staff are appropriately trained and provide a quality service to clients.

**Application Information**

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role._ _

In addition to the annual salary package, we also offer salary sacrifice benefits, employer superannuation contributions and leave loading.

COVID-19 vaccination is an essential requirement under the Public Health Act 2011 (Healthcare Setting Workers Vaccination) (COVID-19) to work in SA Health/health care setting.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. **Job ref: 816519**

**Application Enquiries to**

Kirsten Ewen

Telephone: 82223283

**Application Closing Date**

11:55 pm Friday 6th January 2023

**Attachments**

***ASO5 Customer Services Manager RD.pdf**

**Australian applicant guidelines**

**International applicant guidelines**

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.



  • Adelaide CBD, Australia Davidson Group Services Full time

    **About the Company** Davidson are a preferred supplier for the Government Sector and are currently recruiting experienced Call Centre Operators to commence a contract within a large Federal Department. There are multiple opportunities available based across Brisbane CBD. As a Call Centre Representative, you will be the first point of contact for our valued...


  • Adelaide Region SA, Australia GJK Facility Services Full time

    Introduction: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better outcomes to...


  • Adelaide CBD, Australia UniLodge Full time

    Full time opportunity to join our **UniLodge Student Living - Adelaide**: - Cultivate an outstanding resident experience and contribute to our great culture! - Work within a supportive team, and grow your career at UniLodge **WHY UNILODGE** UniLodge is the leading provider of student accommodation across Australia and New Zealand. We have a growing...


  • Adelaide CBD, Australia Workskil Australia LTD Full time

    **About the Role** We are looking for staff who will predominantly be handling inbound telephone calls with a strong focus on exceptional customer service. The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites...


  • Adelaide CBD, Australia Workskil Australia LTD Full time

    **About the Role** We are looking for staff who will predominantly be handling inbound telephone calls with a strong focus on exceptional customer service. The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites...


  • Adelaide CBD, Australia Marsh and Mclennan Full time

    Comprehensive training provided - Permanent, full-time opportunity - Hybrid work environment - Work from home 3-4 days per week **Brighter futures start here** We are actively looking for customer focused individuals to join us in the New Year. As part of the Mercer Helpline team, your mission will be to provide exceptional customer service and general...


  • Adelaide CBD, Australia Dreamz Reimagined Full time

    Inviting people with a Telecom (preferred) Contact Centre background to apply... You will represent a leading Australian Telecom provider (one of the largest NBN resellers) and work towards solving customer queries & issues on their services, over the phone. - Ability to work on a rotational roster & commit to shifts between 7am and 11pm - Full time working...


  • Adelaide CBD, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...


  • Adelaide CBD, Australia FINDMEA Full time

    **Location**: Adelaide CBD **Type**: Temporary **Post Date**: Fri Jul 14 03:50:31 2023 **Ref**: 200013980 Customer Service Consultant - 24/7 day roster available - Ongoing training - $31 per hour (base rate) - Great team environment - CBD location Our client is an Australian owned BPO that offers solutions for a variety of clients and industries within...


  • Adelaide, Australia Drakes Supermarkets Full time

    Exciting Career Opportunity! We are looking to fill various roles in Customer Service Management, including Assistant Managers, Assistant Manager 3IC's and Duty Supervisor's across all areas of Adelaide. Multiple Opportunities Available  Dynamic growing company Potential for promotion Drake Supermarkets is a Retail industry success story. A...


  • Adelaide CBD, Australia Gallagher Full time

    About Us: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential,...


  • Greater Adelaide SA, Australia DFP Recruitment Services Full time

    **Job description**: *** **The Role**: The Customer Sales and Service Specialist will focus on delivering exceptional service to Telstra customers. The Specialist will receive inbound calls from consumer customers delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales and service enquiries. You...


  • Adelaide CBD, Australia Department for Treasury and Finance Full time

    Do you want to be part of a team where you are at the very heart whilst creating and shaping a team that delivers outstanding customer services at all touch points. **About the Department for Treasury and Finance** The Department of Treasury and Finance is located in the heart of the Adelaide CBD and has a vision to make South Australia a better place to...


  • Adelaide CBD, Australia upstream Full time

    **About upstream** At upstream, we began with a small team with a simple mission: To provide cutting-edge cloud computing services to businesses at home and abroad. While our HQ is based in Canberra, we have team members all over Australia and throughout APAC. We have been a remote-first organisation since 2018 and have a supportive and friendly team...


  • Adelaide Region SA, Australia Adecco Full time

    Join an innovative technology company! - Potential to lead to a permanent position. - Located in Adelaide CBD Join a pioneering technology company as a Customer Service Manager in Adelaide. Lead a diverse team to achieve excellence in customer service and shape the organisation's future. **Client Details** Opportunity to work with a technology company,...


  • Adelaide CBD, Australia Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in About the Role Looking for a strong ITSM/ITIL all rounder that can also support BCP/ITSCM. As the ITSM Specialist, you will be initially responsible for managing the customers’...


  • Adelaide CBD, Australia Link Group Full time

    **Overview** Your key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses. **Key Accountabilities and Main Responsibilities** - Delivering an outstanding member experience though excellent customer service on inbound and outbound calls - The provision efficient and effective query resolution...


  • Adelaide CBD, Australia Babcock International Full time

    **IT Service Delivery Manager**: - Location: Adelaide, SA, AU, 5000- Onsite or Hybrid: Hybrid- **Leadership role within the IT function**: - **Location: Adelaide**: - **Maintain a cost effective and efficient IT Service Delivery Team** **About the role** Reporting to the Head of IT Australasia, you will own the delivery of IT Services provided to...

  • Customer Service

    7 days ago


    Adelaide, Australia Inenco Group Pty Limited Full time

    09th May, 2024 Join a rapidly growing Company with opportunities to learn and grow Mile End South, South Australia location Full time work Monday – Friday (Public Holidays off!) About us - Adelaide Belt & Hose:  Adelaide Belt & Hose is a Hose and Fittings Distributor in South Australia. We are recognised leaders in supplying products across...


  • Adelaide Region SA, Australia DFP Recruitment Services Full time

    **Job description**: We currently have a number of vacancies for experienced Customer Service Professionals. Our Federal Government client, conveniently located in the CBD, is currently seeking individuals who will conduct outbound surveys to jobseekers within the National Customer Service Line. This position requires staff to uses a range of methods to...