Level 1/2 Service Desk Analyst

2 weeks ago


Parkes, Australia Infinite Consulting Full time

**Requirements**:

- Prior experience on the IT Service Desk
- A strong customer focus and strong troubleshooting skills
- Ability to answer phones confidently
- Experience documenting incidents through the service management capability
- Experience with; AD, User accounts management, resource groups, distribution lists, front facing exchange features and elevated permissions
- Flexibility with working roster
- To be physically capable of moving and lifting equipment such as monitors, desk printers & other general IT assets
- Managing allocated workload and priorities on a day-to-day basis

**Required Skills and Knowledge**:

- Demonstrated experience in an ICT environment
- Demonstrated experience working with Executive and Ministers
- Ability to communicate effectively across all ICT support levels

**Skills Required**:

- Service Desk experience.
- Strong customer focus.
- Team oriented.



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