Service Desk Analyst

Description

• We're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.  Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

We are seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within our Digital Modernisation Division, working in some of the most complex, multi-vendor tech environments, alongside a supportive and collaborative team.

The ideal candidate will demonstrate exceptional problem-solving abilities, effective communication skills, and a commitment to continuous learning. If you are passionate about optimising system performance and thrive in a collaborative environment, this role is perfect for you.

More specifically, it will include the following:

• Accept and resolve tickets from the Level 1 Service Desk as well as monitor and administer storage technologies, including SAN/NAS, block and file storage
• Monitor storage fabric, software-defined networking, routing/switching, and hyper-converged infrastructure.
• Monitor and resolve application processing incidents
• Monitor and resolve Operating system (Windows, Unix, Linux) incidents
• Participate in shift work to provide 24/7 support coverage

We promote internally and offer a varied career path, so if you're seeking growth and challenge, you've come to the right place. 

Please note, this role will operate as part of a 24/7 SOC and successful candidates will need to be willing to work shift work on-site in Canberra.

About You and What You'll Bring

With around 3-5 years of delivery experience, you are an IT professional seeking your next challenge as a Service Desk Analyst (Technical Support Administrator). Your proven track record includes providing advanced technical support and resolving complex issues. Adaptable to new requirements and problem sets, you thrive in dynamic environments. Your expertise spans troubleshooting hardware and software issues, monitoring infrastructure and applications, and ensuring seamless IT operations

Don't worry if you don't tick all the boxes – if you meet most of them, we encourage you to submit your application.  We're most interested in your strengths, what you want to learn and how far you want to go.

This role does require the successful applicant to be an Australian Citizen and to hold a current baseline clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.
  • Recruitment process – virtual/ face to face  interview & background checks.
  • Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
  • We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you'd like to discuss any additional support during your application or throughout the recruitment process. 

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.