Customer Solutions Specialist

2 weeks ago

Ipswich, Australia Probe Group Full time
About the role

We're looking for multiple Customer Solutions Specialists to join our Springfield Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person's life. You will be part of a team where you connect with meaningful work, collaborate to solve challenges, celebrate successes, foster continuous learning, and unlock valuable networking opportunities.

Day in the life of a Customer Solutions Specialist
  • Service Excellence Superpower: Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.
  • Fountain of Knowledge: Provide comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.
  • Human-First Approach: Maintain a positive, empathetic, and professional approach in every interaction.
  • Problem-solving Pro: Address complex enquiries using your knowledge and strong problem-solving skills.
  • You Love & Respect the Detail: Accurately capture customer details and log interactions in our CRM system.
Your skills to pay the bills
  • Excellent communication and interpersonal skills with the ability to build rapport with customers.
  • Strong problem-solving and critical-thinking abilities to address customer queries effectively.
  • Commitment to delivering impressive customer service experiences.
  • Flexible and adaptable to changing priorities in a fast-paced environment.
  • Computer proficient (keen to develop further; a comprehensive resource library is available).
Think you've got the right attitude but not all the experience?

We hire for potential and passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed.

The must-haves
  • Must be an Australian Citizen
  • Be 18 years of age at a minimum
  • Availability to work rotating shifts Monday to Friday between 8:00 am and 8:00 pm

At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you.

What's in it for you?
  • Financial and non-financial incentives; we celebrate and reward our team members as part of a high-performance culture.
  • Career growth: quick progression and development opportunities within a global footprint.
  • Health and well-being: wellness resources and a 24/7 personal safety and support service.
  • Employee discounts: savings on technology, bills, groceries, fashion, dining, and entertainment through our benefits provider Flare.
  • Employee referral program: earn a bonus for referring candidates.
About Probe CX

Probe CX is a global business with 17,000 team members. We combine human expertise with technology to deliver exceptional results. We are digitally enabled and data-driven, but first and foremost people-purpose led. Our team members deliver a human touch to every interaction.

How to Apply?

Click on "Apply Now." We welcome adjustments for accessibility throughout our recruitment process and are happy to accommodate.

We are committed to diversity and inclusion and strive to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We support space for everyone and opportunities for all to thrive. Join us in celebrating your authentic self.

Life at Probe Group

Culture: Our passion-focused culture creates a bright, bold, and buzzing atmosphere. Employee wellbeing and inclusion are core to our approach, with programs designed to support you both on and off the clock.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Consulting
  • Information Technology
  • Sales
Industries
  • Outsourcing and Offshoring Consulting

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