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Customer Service Officer
4 weeks ago
Join a dynamic and supportive Customer Service team within a well-established leader in the plumbing and water solutions industry. Based in Broadmeadows, this role plays a vital part in ensuring the seamless processing of customer orders and delivering top-tier service to both internal and external stakeholders.
Key Responsibilities
Process customer purchase orders accurately and efficiently
Prioritise urgent and pickup orders to meet customer expectations
Resolve issues such as pricing discrepancies and incorrect quantities
Provide timely updates on backorders and delivery ETAs
Respond to phone and email enquiries in a professional and prompt manner
Collaborate with internal teams to ensure high levels of customer satisfaction
Prepare quotes based on provided details and approvals
Maintain accurate customer and product data
Support warranty and claims processes in conjunction with cross-functional teams
Manage minimum order quantities and assist with product obsolescence
Participate in team meetings, coaching, and ongoing training
Contribute to continuous improvements in customer service operations
What We're Looking For
At least 2 years' experience in Customer Service, Sales Support, or Administration
Strong communication skills and high attention to detail
Proficiency in Microsoft Office (Outlook, Excel, Word)
Experience with SAP or Salesforce (highly regarded)
A team player with solid time management and problem-solving skills
Background in plumbing, trade, or supply chain sectors (advantageous)
Why Join Us?
Be part of a values-driven and industry-respected company
Work in a collaborative, supportive, and professional team environment
Access ongoing training and genuine career development pathways
Contribute meaningfully to customer satisfaction and operational success
Apply Now
If you're passionate about customer service and ready to join a high-performing team in Broadmeadows, we'd love to hear from you
Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Customer Service Representative? Do you have experience in administration? Which of the following Microsoft Office products are you experienced with? Which of the following Customer Relationship Management (CRM) systems do you have experience using? How much notice are you required to give your current employer?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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