Development Engagement Officer

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About us:

Unitywater operates in one of Australia's most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa, we are a water utility serving one of the fastest growing regions in the country.

About the role:

As a Development Engagement Officer at Unitywater, you will play an important role in building trust within the development industry, serving as an advocate for both customers and Unitywater. Your focus will be on enhancing the customer experience through authentic engagement with the development community and internal teams, fostering a culture of balance, trust, and customer-centricity within the development community and the development services team.

Working with the Senior Development Engagement Advisor, you will lead by example, setting high standards for customer and industry engagement. Your responsibilities include supporting the development and delivery of strategies to exceed customer expectations, proactively addressing issues, and transitioning from reactive problem management to proactive industry engagement.

About you:

Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together. To contribute to this, you will demonstrate the following skills and qualities:

• A friendly, authentic nature with a passion for customer experience and strong relationships
• Strong understanding of customer experience and engagement methodology, with demonstrated experience in its application on complex issues and projects, ideally with experience in supporting the preparation and execution of communication and engagement strategies
• Excellent interpersonal and relationship management skills with demonstrated ability to work effectively with internal and external stakeholders
• Ability to influence and negotiate with others to effectively manage and resolve complex issues and achieve outcomes
• Well-developed organisational, planning and project management skills
• Demonstrated research and problem-solving skills including the ability to synthesise and summarise complex issues, identify contentious and emergent issues and, where appropriate, develop recommendations and/or implement options for their resolution
• Well-developed people and relationship skills, with the ability to participate as part of a team or autonomously, lead and support others, contribute to a positive work environment and project a professional image
• Well-developed time management skills and organisational skills and ability to independently prioritise and coordinate a range of tasks to meet deadlines
• Relevant industry qualifications such as International Association of Public Participation Certificate is preferable

Working at Unitywater:

We recognise that people are the essence of the water sector, and each team member provides the leadership, vision and skills that drives and delivers actions for our customers and communities.

We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.

As a Unitywater team member you will enjoy a range of benefits:

• Flexibility: We support work-life balance with hybrid and flexible working, purchase annual leave and access to floating public holidays.
• Wellbeing: Initiatives include discounted private health insurance, salary packaging, employee assistance program, and retail discounts.
• Learning and Development: Opportunities include cultural experiences, study assistance, and professional memberships.
• Extras: Access to employee network groups focused on diversity and inclusion.

We celebrate, value and include people of all backgrounds, and encourage all suitable applicants to apply. Please tell us your pronouns and any reasonable adjustments needed during the interview process.

Additional information:

• Recognised as an employer of choice for women by WORK180.
• Members of Pride in Diversity and Australian Disability Network.
• A 2025 Circle Back Initiative Employer – committed to respond to every applicant.

How to apply:

Please apply online with your updated CV. Successful applicants will undergo checks including right to work, criminal history, driver's license, and drug screening.

Applications close: Thursday 26th June 2025.

For further info, contact careers@unitywater.com.

Note:

Unitywater acknowledges the traditional custodians of the lands and waterways, paying respects to Elders past and present.

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