Mappin & Webb - Full Time Sales Consultant (40 Hours)

4 weeks ago

Townsville City Center, Queensland, Australia The Learning Shop Full time
Mappin & Webb - Full Time Sales Consultant (40 Hours)
  • Mappin & Webb - Full Time Sales Consultant (40 Hours)
Job Description:

We're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester.

The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

As a Sales Consultant, you will play a crucial role in assisting the Boutique/Showroom to deliver the sales targets and achieve key objectives. Building on your Client Service, retail and product knowledge, you will be a dedicated and committed team player offering consistent support to the Showroom Team; with a passion for delivering excellent client experience ensuring that everyone has the luxury experience they have come to expect from our Showrooms / Boutiques.

As a Sales Consultant, you will be responsible for engaging clients and colleagues, supporting the delivery of our outstanding Client Experience. You will be using your interpersonal skills, passion for our products & services and excellent hosting skills to engage and connect with Clients, sharing your passion and knowledge and creating memorable client experiences. You will be a role model for the Sales Team, supporting those around you to work as a team to deliver the best possible Client Experience. You will be accountable for delivery in the following areas:
• Achieving personal sales targets in line with showroom KPI objectives


• Direct Selling
• Delivering an exceptional client experience (in Showroom and at Client Events)


• Supporting Visual Merchandising set up and other operational duties to ensure smooth running of the Showroom


• Adhering to policies and procedures including safety and security


• Continuous development of product knowledge


• Completion of relevant training via e-learning

About The Applicant:

Essential Experience and Attributes

Experience of building client relationships over a sustained period of time to deliver sales


• Passion for brands and brand knowledge


• Dedicated to creating memorable moments and experiences for Clients


• Sales and target driven
• Comfortable working in a luxury environment and managing client expectations


• Flexible and adaptable to change


• Motivated, proactive and dedicated


• Excellent interpersonal and communication skills

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