Customer Solutions Advisor

2 days ago

Gold Coast, Queensland, Australia Vodafone Part time
Customer Solutions Advisor - Part time - Coomera

Join to apply for the Customer Solutions Advisor - Part time - Coomera role at Vodafone

Overview

At Vodafone, you could say we do 'retail' a little differently. We are about connecting people. The power of community, and the buzz you get from helping people to connect – this is what drives us to do good work.

Responsibilities
  • Spend your time being a customer champion; discovering what our customers want and need and helping them use technology in their daily lives.
  • Provide the best value solutions for our customers to fit their lifestyle.
  • Provide support for customers to troubleshoot technical queries, plus help them confidently use the Vodafone app to easily help themselves at home.

Not a tech expert? Don't worry. We will support you with all the training to level up your knowledge on our dynamic and ever evolving industry.

What we're looking for
  • You bring a spark of joy and enthusiasm to every customer interaction. You're an excellent communicator, adaptable, and excited about technology—someone who is keen to learn about the latest gadgets and trends.
  • Your positive energy, attentiveness to others, and genuine interest in our products will make you the perfect fit with our team.

Join us and choose a minimum of 15.25 hours to be worked over a minimum of 3 shifts. We service our customers 7 days a week so there is lots of flexibility. In addition to your guaranteed hours, you can let us know additional availability to pick up some extra shifts when it works for you.

What can we offer?
  • Competitive salary with great rewards. With every sale, you also have the opportunity to boost your earnings with incentives and bonuses.
  • Never pay a phone bill again – SIM plan with unlimited calls, texts and data.
  • Wellbeing support with a range of leave benefits, including volunteer leave, parental leave, gender affirmation leave, and an additional 5 days of leave.
  • In-depth training on the latest tech as well as topics like leadership and coaching.
  • Opportunities to further your career into leadership roles or head office through our Future you Intern and Work Experience programs.

Plus, with every sale, you will boost your earnings thanks to our uncapped commission model.

Note: Non-exact matches considered. Vodafone recognises that what may make you different makes the difference. If your experience doesn't align perfectly, we encourage you to apply anyway.

What's next? Our recruitment process: submit your CV, complete a 15-minute assessment, speak with our Talent Acquisition team on a phone chat, and attend an in-store interview with the Store Manager to meet the team and learn more about working with us.

To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.

Job details
  • Seniority level: Entry level
  • Employment type: Part-time
  • Job function: Management and Manufacturing
  • Industries: Telecommunications

Locations mentioned: Helensvale, Gold Coast and surrounding areas in Queensland, Australia.


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