Home Lending Specialist/Mortgage Broker

Overview

Join to apply for the Home Lending Specialist/Mortgage Broker role at REA Group.

What the Role Is All About

• Work under the Mortgage Choice brand as our Home Loan Specialist/Mortgage Broker and help look after our new and existing customers throughout all phases of their home loan life cycle to find the right home loan option.
• Possess a strong sales acumen to convert leads and referrals to residential loan applications.
• Provide an exceptional customer experience during the home loan process while navigating the journey.
• Provide exceptional customer service in a timely and accurate manner, responding to the needs of customers throughout all stages of the lending cycle.
• Reach expected settlement targets while ensuring a high customer feedback rating.
• Seek out additional product sales opportunities from clients (eg. asset finance, personal finance, commercial lending and general insurance referral opportunities for business partners).
• Keep up to date with administration needs (eg. written documentation to Mortgage Choice standards and industry compliance, and ensuring lender application forms and documentary evidence are accurately correlated).
• Follow the Franchise Operations System (FOS) as detailed in the Mortgage Choice Operations Manual and online information center, particularly regarding responsible lending and privacy obligations.
• Ensure ongoing development including Lender accreditation sessions, maintaining CPD score, and keeping up-to-date knowledge of lenders' products, policies and service levels.
• Use problem-solving skills and product knowledge to answer customer queries and maintain relationships with internal and external stakeholders.

Who We're Looking For

• Excellent professional presentation and communication, with strong attention to detail in a fast-paced environment.
• Experience in Home Lending / Mortgage or Credit products is essential with a minimum 3 years of current home loan lending experience in a sales-based environment.
• Proven track record in achieving sales results and business development skills.
• Confident conducting home loan health checks.
• Comfortable making calls to existing or new customers and engaging in cold-calling marketing activities.
• Certificate IV in Finance and Mortgage Broking / MFAA or FBAA current accreditation would be an advantage.
• Thorough, precise and pride in all aspects of the role.
• Able to adapt to and learn changes in technology and processes.
• While there is no weekend work, flexibility is required should a customer seek an after-hours call.

The REA Experience

The physical, mental, emotional and financial health of our people is important. We're committed to your development—both professionally and personally—and your experience with us matters.

We Offer

• A hybrid and flexible approach to working.
• Flexible parental leave offering for primary and secondary carers.
• Programs to support mental, emotional, financial and physical health and wellbeing.
• Because We Care program with volunteering leave, community grants, matched payroll giving, and our Community Café donates 100% of revenue to charity.
• Hack Days to bring big ideas to life.
• Performance recognition programs to acknowledge hard work.

Join Our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Join our Talent Neighbourhood to receive information about our working culture, industry updates and invites to events. Recruiters may reach out if there's a role that matches your interests and skills. Upload your details today at https://rea.to/careers-talentneighbourhood.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Technology, Information and Media

Referrals increase your chances of interviewing at REA Group.

Get notified about new Mortgage Broker jobs in Sydney, New South Wales, Australia.

#J-18808-Ljbffr

---