Service Desk Engineer

1 week ago

Brisbane, Queensland, Australia Capgemini Full time
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Brisbane# Service Desk Engineer## Your Role* Provide walk-up service center support at office during standard business hours, excluding public holidays. The engineer will take the support of the incumbent EUC Service Provider as appropriate* Provide immediate access to walk-up end users for hardware and software support - Follow all documented procedures for resolution and escalation of incidents* Retain ownership of Customer issues until resolved, escalated or accepted by another individual* Provide Authorized Users with required support for how-to questions and other IT-related questions* Ensure the asset register is maintained and accurate at all times* Provide reports including the number of interactions & the number of resolved interactions* Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT* Adhere to Service Level Agreement response and resolution time requirements* Ensure all unresolved issues are escalated via the appropriate escalations path in a timely manner* Comply with Customer and Capgemini change management policy and processes## Your Profile* Minimum 2 years experience with troubleshooting end user issues in a corporate environment* ITIL v3 MCITP/MCTS and/or relevant technical qualifications highly regarded.What you'll love about working here* You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.* We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.* At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.* We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'.Apply todayExperience levelExperienced ProfessionalsLocationBrisbane
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