Travel Assistant

Job Title: Travel Assistant

Location: Melbourne, Australia

About the Company:

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you're looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Travel Assistant Overview:

We are looking for a full-time (37.5 hours per week) Travel Assistant who can support our growing Entertainment Department. As a Travel Assistant, you will have a diverse and varied role. You'll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Provide high level of assistance in all aspects of the management of client travel requirements. Assist with bookings for air, hotel, rail, ground, and ancillary reservations, to ensure all requirements meet client expectations.
• Develop competency to achieve high levels of sales, transactions, and margins. Regularly check benchmarks, activity reports, and KPI's to ensure performance achievements match the projected plan.
• Respond to all communications and correspondence proactively, promptly, efficiently and accurately, ensuring SLAs are met for clients and TAG high standards of servicing are met.
• Input data with accuracy into required systems and ensure processes are followed.
• Assist with management of client folios and invoices from suppliers and follow up.
• Process credit card payment authorisations accurately as requested.
• Add transaction and service fees accurately to files to charge out as necessary.
• Handle all delegated tasks within the given timeframe and communicate with members of the team to ensure thorough understanding of given tasks. Accurately and efficiently field all enquiries and requests from the team.
• Adhere to PCI regulations in accordance with Company policy.
• Ensure TAG procedures are always followed.
• Report and investigate errors or client complaints to seek satisfactory resolution.
• Maintain good client and supplier relationships and retain accounts and agreements, ensuring the highest standards and levels of service are always delivered with a personalised and individual approach to each client.
• Negotiate the best rates from suppliers and actively seek to maximize savings, increase Company profitability, reduce client expenditure and communicate the savings achieved.
• Complete any other general administrative tasks as required.

Qualifications:

• High School Diploma or equivalent.
• Travel Diploma or above.
• Minimum 1 year of administrative experience in corporate environment.
• Travel industry experience.
• Ability to adapt to a changing environment, to work in a pressurised and demanding environment, to work to agreed deadlines and be able to prioritise workload.
• Intermediate proficiency in Microsoft Suite.
• Strong verbal and written communication skills.
• Must be organised and detail oriented.
• Ability to work independently or within a team environment.
• Ability to accept instructions or directions and see through to completion.
• Ability to multitask.

Experience TAG Perks:

• Competitive salary
• Wellness/EAP programme
• Employee discounts

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRUS@tag-group.com.