Guest Service Agent Lancemore Lindenderry Red Hill

1 week ago

Melbourne, Victoria, Australia Lancemore Hotel Group Full time
Overview

Guest Service Agent – Full Time or Part Time at Lindenderry Red Hill by Lancemore, located in the Mornington Peninsula wine country. This is a rare opportunity to work at one of Victoria's most stunning regional properties.

We're on the lookout for a friendly, experienced and well-presented Guest Service Agent to join our Front Office team. You'll help guests with various needs, create memorable experiences, and thrive in a proactive, well-presented, people-focused environment.

Responsibilities
  • Greet guests with warmth and professionalism, using their names wherever possible
  • Handle guest check-ins and check-outs efficiently and accurately
  • Assist with reservations and provide information on packages, availability, and local attractions
  • Answer calls and emails in a friendly, helpful and timely manner
  • Maintain a clean and welcoming front desk area
  • Assist with poolside service, including tidying lounges and serving drinks as needed
  • Handle guest payments and cash floats with accuracy
  • Communicate guest requests and issues to relevant departments promptly
  • Support a seamless handover across shifts to ensure continuity of service
  • Live the Lindenderry culture by consistently going the extra mile for our guests
About You
  • Passionate about hospitality and exceptional guest service
  • Professional, reliable and a great communicator
  • Front Office or reservations experience in hotels is an advantage
  • Comfortable working a rotating roster including mornings, evenings, weekends and public holidays
  • Energetic and flexible, with a positive, can-do attitude
Why Join Us?

Lancemore is a proudly Australian, family-owned hotel group with a growing portfolio of boutique properties across the country. At Lindenderry, you'll be part of a team that values authenticity, connection and excellence — and you'll have plenty of fun along the way.

We Offer
  • Ongoing training and career development opportunities
  • Generous staff discounts across our hotels, restaurants and spas
  • Company-wide incentives and recognition programs
  • A workplace culture that feels like home

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