Supply Chain Analyst

Overview

Supply Chain Analyst for Burroughs, Inc. The role is responsible for Regional Service Inventory operations including Regional Support and Service Performance, Customer Fill Rate performance, New Business Planning, Inventory balancing across forward stocking locations, 3PL/vendor management, and service repair operations management. The Analyst will optimize client performance, ensure quality, maintain accuracy, increase longevity, and improve fiscal efficiency throughout Burroughs' service parts network.

Essential Functions/Key Responsibilities

• Drives continual focus on customer experience and industry-class-leading performance for equipment availability, including the concept of "The Right Part in the Right Place at the Right Time".
• Manages a network of remote forward-stocking and depot locations for parts distribution and same-day availability.
• Identifies and tracks key metrics to drive continual improvement in service and cost.
• Works closely with Regional Field Service Management to improve last-mile access to service parts.
• Develops strong partnerships with 3PL storage and repair vendors to drive efficiency, access, and quality through the Burroughs network.
• Defines individual accountability and provides oversight, leadership, and education for team members.
• Prioritizes inventory field stocking levels based on utilization, cost, and substitution.
• Performs stocking analysis and adjustment recommendations for existing and new services (ramp up, ramp down, new technology and/or regulation).
• Determines best acquisition model (e.g., make versus buy decisions).

Knowledge, Skills And Abilities

• Ability to operate at both detailed and high levels (tactical actions and technical knowledge vs. strategic development and planning) and to drive energy, action, and accountability regarding customer service and satisfaction.
• Track record of leading and implementing efficient supply chain strategies.
• Ability to manage multiple, complex projects and changing priorities.
• Make/Repair vs Buy analytical skills.
• Strong verbal and written communication skills.
• Strong computer skills: Word, Excel, Outlook; knowledge of NetSuite/Oracle Field Services.
• Industry knowledge is a strong plus.
• Attention to detail and results driven.
• Ability to work effectively in a team environment.

Education And Experience

• At least 3 years of industry experience in service, supply chain, or a related field; prior experience in service or supply chain operations for cash management technology equipment is preferred.
• Prior experience managing in-house and outsourced repair operations (including repair center staff) preferred.

For this position our annual salary range is $62,000 - $90,000 depending on relevant experience.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

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