Trainee Marine Surveyor

1 week ago

Perth, Western Australia Institute of Marine Engineering, Science & Technology (IMarEST) Full time

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  • Work for a leading global claims management company
  • Long term career and personal development opportunities
  • Join a close-knit, high-performing and collaborative team
Job Description

We are seeking a Marine Surveyor to join our Perth team in providing technical advice on marine losses; ideally you will have strong capability and expertise in hull and pleasurecraft lines.

Whilst this role would suit someone who has a marine surveying/insurance background, we are open to hearing from you if you have worked in a service-related role, or have recently graduated university, or have worked in a similar field where you can apply your transferrable skills to managing claims from start to finish.

Benefits include a competitive salary, opportunity for annual performance bonus, opportunity for a car allowance, laptop, company phone, and many other company benefits.

About You

You will be calm and confident operator, that will:

  • Be an expert communicator; empathetic nature; great listener - able to communicate concisely and tailor messaging (verbal and written) to their intended audience, which translates to high calibre reports for our clients.
  • Be a problem solver and have a curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey.
  • Be intrinsically driven to provide highest level of customer service that is always thoughtful and timely.
  • Have a growth mindset that values continuous learning and absorbs new information and change with ease.
  • Be resilient and focused on achieving positive outcomes for your key stakeholders.
Key Responsibilities
  • Conduct office and field-based assessment and investigation of marine and transportation, and liability, insurance losses from the first advice to final settlement as required.
  • Provide support and advice to policyholders concerning their claims.
  • Examine claim forms, policies and endorsements, client instructions, transport documents and carriage contracts to determine coverage where instructed.
  • Investigate claims by inspecting physical damage, interviewing cargo owners, transport and/or warehouse operators, obtaining official reports where required, and comparing claim information with survey and assessment outcomes.
  • Set, maintain and control accurate claim reserves and handling costs.
  • Prepare reports to a consistently high standard, summarising information received by relevant parties during the course of the investigations.
  • Accurate adjustment of cargo losses and/or proper determination of carrier's liability in line with Service Level Agreements and Crawford Marine & Transportation Unit Report Writing Guidelines.
  • Settle claims according to client instructions and in line with authority levels, issue settlement recommendations, and dispose of salvage when appropriate.
Key Requirements
  • Professional qualifications applicable to the Marine Insurance and/or Marine Surveying industry and if not a willingness to attain.
  • Some experience in Marine and/or an insurance claims related role would be preferable.
  • A general understanding of the documentation required to substantiate a claim.
  • A basic knowledge of marine and transport terminology.
  • Some understanding of business accounting procedures.
  • Some understanding of cargo handling operations (packaging, loading, stowage, securing and unloading) would be desirable.
  • An acquaintance with the concept of Incoterms a distinct advantage.
  • A basic understanding of the application of time bars and liability limits/regimes for the corresponding claims.
  • Knowledge of Microsoft and Email Applications.
  • Professional and Positive Attitude with a Client Service focus.
About Crawford

Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.Seniority level
  • Internship
Employment type
  • Full-time
Job function
  • Management and Manufacturing
  • Industries: Maritime Transportation
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