Team Leader Settlements

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To lead a dedicated and task focused team of Settlements specialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder.

Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas of Timeliness, Quality and Cost.

Position Accountabilities

Commercial Acumen – create an operational setting that delivers high growth and wealth creation opportunities

Manage Complexity – continuously improve an operating rhythm that intertwines People, Process and Systems to deliver high fidelity Customer, Employee and Business Experience

Execution Excellence - accelerate delivery and eliminate rework through disciplined execution, agility and clear KPIs

Develops People - develop, foster and embed new and successful capabilities to create sustainable growth

Engages our People - explain the why on our unique culture and clearly link each team members individual actions to the success of the company

Drives Our Aspirations Culture - embed our distinctive High Performance with

High Integrity culture with absolute expectations on Accountability and Transparency

Deliver superior service and cost outcomes in line with key performance indicators and overall department and company objectives.

Coach, train and mentor direct reports using technical expertise to maximise saving

Review, interpret and report on team and department results and trends.

Conduct regular, ad-hoc and monthly performance reviews with direct reports to ensure ongoing alignment with goals and overall objectives.

Develop and implement processes to maximise savings potential and create fair outcomes for all stakeholders.

Provide technical claims advice and assistance to the team and across the business.

Review and approve complex claims decisions

Apply relevant insurance law principles and legislation

What experience you'll bring;

Strong leadership experience is a must

Demonstrated ability to lead, develop and coach staff.

Well-developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment.

Proven ability to provide data analysis with strong written verbal communication skills

Ability to maintain strong relationships with internal & external stakeholders.

Demonstrated financial and KPI performance.

The benefits of working at A&G;

• Location – This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side's best retail outlets, restaurants and other amenities.

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.

Work flexibility -

Salary match Number of applicants Skills match

Insurance & Superannuation 1,001-5,000 employees

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.

Our range of general insurance products protects customer's most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.

Our range of general insurance products protects customer's most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

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