Guest Service Agent

Company Overview

Minor Hotels is a global hotel owner, operator, and investor with a diverse portfolio of over 530 properties across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

The company operates through its Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI brands.

Minor Hotels AU & NZ specializes in strata titled accommodation management, managing numerous hotels, resorts, and residential apartment buildings throughout Australia and New Zealand.

Guest Service Agent

We are seeking a full-time Guest Service Agent to provide exceptional customer service to our guests at Oaks R Suites Geelong.

This role involves creating a warm and welcoming atmosphere for our guests, from the moment they arrive until they depart.

• Check-in/Check-out: Provide a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Communication: Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Reservation Management: Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
• Guest Assistance: Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Hourly Rates:

• Monday - Friday: $25.80 per hour
• Saturday: $32.25 per hour
• Sunday: $38.70 per hour

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
• Maintains a polished and professional presentation, reflecting the values and standards of the organization.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

We offer a range of benefits to our team members, including:

• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
• 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
• Access to Minor Hotels ANZ paid parental leave benefits
• Additional paid leave including Birthday and Study leave.
• Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
• NIB Insurance discounts
• Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
• Discount on Furniture
• Wellbeing programs with Uprise (EAP)
• Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.

We invest in our people's skills to allow them to grow and progress through their careers. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.

We are only accepting applications from candidates who have working rights within Australia or New Zealand.