Head of Commercial Operations

NFP | Transformational new role | $100k to $110k p.a. +Superannuation | Reporting to: Chief Executive Officer (CEO)

About Us

At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we\u2019re dedicated to a brighter future for both animals and our community.

The Opportunity

The Head of Commercial Operations is a newly created, pivotal role. Developed in line with our strategic plan, this is an exciting opportunity to join our Leadership Team during a period of significant transformation. Reporting directly to a visionary and fast-paced CEO, you\u2019ll be instrumental in shaping a high-performing and engaging workplace culture.

We are seeking an energetic and purpose-driven strategic leader who is ready to make a significant impact with a proven track record of driving sustainable revenue growth through commercial enterprises, including retail sales in Op Shops, Rehoming Centres, Community Vet Clinic retail, and Corporate Business Partnerships. This is a rare chance to blend your commercial acumen with your passion for a cause, directly influencing our ability to expand our impact and reach more animals in need. This role is critical to ensuring the long-term sustainability and continued impact of the organisation.

Key Responsibilities

• Your Role Will Be Divided Into Three Core Areas:
• Commercial Strategy & Revenue Growth
• Develop and implement a comprehensive commercial strategy to exceed ambitious targets and ensure long-term revenue growth.
• Manage and drive performance across all commercial enterprises, including Op Shops, Rehoming Centre retail, Community Vet Clinic retail, and all merchandise.
• Develop and maintain a disciplined pipeline for all new and existing revenue opportunities.
• Corporate Partnerships & Stakeholder Management
• Lead the acquisition and management of strategic corporate partnerships, building strong, long-term relationships with corporate supporters.
• Collaborate and consult with leaders across various departments to deliver a well-rounded and cohesive commercial portfolio.
• Act as a key ambassador for the organisation, representing our mission and values in corporate and public settings.
• Operations
• Implement a concise reporting suite to track results, monitor performance against KPIs, and ensure data integrity and transparency.
• Oversee daily operations across all commercial sites, ensuring seamless processes and effective team management.

Essential Qualifications And Experience

• A minimum of 5 years of progressive experience in a retail management or commercial leadership role, with a proven track record of meeting or exceeding KPIs.
• Multi-site management experience.
• Demonstrated success in building and managing corporate partnerships.
• Proven ability to lead change, manage projects, and engage stakeholders effectively.
• A tertiary qualification in business or a related discipline, or equivalent professional experience.
• A valid driver's licence and the commitment to attend all sites regularly.

Essential Skills And Attributes

• Exceptional Collaboration: You have a proven ability to collaborate, consult, and develop high-performing teams. You are skilled at driving change, managing projects, and engaging stakeholders effectively to achieve key outcomes.
• Expert Relationships & Communication: You are an expert relationship-builder with exceptional communication and negotiation skills. You can craft persuasive proposals and serve as a compelling advocate for our mission with a wide range of partners.
• Strong Commercial Acumen: You possess a deep understanding of commercial drivers and can develop and foster strategic partnerships that drive revenue and growth for the organization.
• Highly Organised: You have strong organisational skills and can effectively manage competing priorities in a dynamic and fast-paced environment.
• Mission-Driven: You are an energetic, purpose-driven professional with an unwavering commitment to our mission and values.

Desirable Criteria

• Experience in the animal welfare industry.
• Experience in not-for-profit.

We Offer

• Flexible work arrangements and access to a hybrid work policy to support work-life balance.
• A convenient location at our Coombabah (Gold Coast) location with free onsite parking.
• Employee discounts on veterinary services.

How to Apply

If you\u2019re an inspiring leader excited by this role and ready to shape the future of animal welfare, we want to hear from you.

Please submit your application, including your resume and cover letter, outlining your relevant experience. Applications will be reviewed as they are received, and we\u2019ll close the position once we find our ideal candidate.

Apply Now

About Us

AWLQ is one of Queensland\u2019s most dynamic and best-loved charities. Our organisation is the leader in the zero euthanasia movement nationally and is considered a national leader in animal welfare. AWLQ locally provides a safe haven for close to 10,000 stray and homeless animals each year, while also assisting other communities in saving homeless animals.

In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors\u2019 Support Program and the National Desexing Network.