URGENT: Multiple APS4 Biosecurity Officers – Contact Centre

2 weeks ago

Glen Innes Severn, Australia DFP Recruitment Full time
  • Multiple positions available across Sydney NSW, Brisbane QLD, Melbourne VIC, Perth WA
  • Full-Time, Non-Ongoing (Initial 12-month contract with potential for extension)
  • APS 4 ($77,728 – $84,619)
  • On-site work in a contact centre environment
  • Baseline Vetting (preferred)
Are you passionate about protecting Australia from biosecurity risks and contributing to regulatory service delivery in a fast-paced, high-impact environment? We are seeking enthusiastic, resilient, and service-oriented individuals to join our national team as Biosecurity Officers within this Federal Government department.

This is an exciting opportunity to be part of a team that plays a critical role in helping keep Australia free from harmful pests and diseases by supporting the movement of goods through our borders.

About the Role

Working in a professional, office-based contact centre environment, Biosecurity Officers respond to a high volume of phone and email enquiries, process inspection bookings, and provide advice to clients and stakeholders on biosecurity requirements and regulations. This work is essential in supporting the import and export of goods into and out of Australia while maintaining biosecurity integrity.

Key Responsibilities:
  • Respond to enquiries from importers and internal stakeholders via telephone and email, providing clear and accurate guidance.
  • Coordinate and process inspection bookings using internal systems.
  • Manage operational workflows and assist in resourcing inspections.
  • Identify and escalate potential biosecurity risks to the appropriate channels.
  • Liaise with clients and partner agencies on technical and procedural matters.
  • Support supervisors with monitoring daily service performance and team outputs.
  • Promote and adhere to safety, ethical, and behavioural standards aligned with government service values.
Ideal Candidate:

We're seeking individuals who:
  • Thrive in a structured, regulatory, and client-focused environment.
  • Exhibit integrity, independence, and sound judgement.
  • Communicate clearly and professionally in both written and verbal formats.
  • Can work autonomously while contributing to team-based goals.
  • Show strong problem-solving skills and an ability to manage competing priorities.
  • Are resilient and adaptable to changing operational demands.
  • Can confidently use digital systems and tools to manage information and workflows.
Skills & Attributes Required
  • Strong analytical, organisational, and decision-making capabilities.
  • Ability to interpret and apply regulatory frameworks and legislative guidelines.
  • Proficiency in learning and navigating digital systems and databases.
  • Willingness to undertake ongoing training and contribute to operational improvements.
  • Demonstrated commitment to accountability, transparency, and continuous improvement.
  • Contact Centre experience preferred, but not essential.
To Apply:

To be considered, applicants must be Australian citizens and able to obtain and maintain Baseline Vetting security clearance.

If this role sounds like the right fit for you, please submit an updated resume in MS Word format by hitting APPLY NOW, or contact Ankita on 02 9200 3683 for further information.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise viaadjustments@dfp.com.auor1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy viahttps://www.dfp.com.au/about-us/policies.Do not submit any sensitive personal information in your resume.

#J-18808-Ljbffr

  • Centre Manager

    1 week ago

    Glen Innes Severn, Australia Infoempregos Full time

    Job Description:We are seeking a motivated and passionate Childcare Centre Manager to oversee the daily operations of our centre on a full-time basis.We welcome young talent to join our team, even with no previous experience. If you are proactive and eager to learn, we encourage you to contact usRequirements:Willingness to learn and adapt to new...

  • Contact Centre Agent

    1 day ago

    Glen Waverley, Australia IPAR Full time

    **Company Description**: atWork Australia is a National Employment Services provider, we proudly deliver DES, Workforce Australia and ParentsNext services across Australia, placing thousands of Australians into meaningful, sustainable employment while at the same time helping employers with their recruitment needs. An exciting opportunity has become...

  • Contact Centre Agent

    1 day ago

    Glen Waverley, Australia atWork Australia Full time

    Company Description atWork Australia is a National Employment Services provider, we proudly deliver DES, Workforce Australia and ParentsNext services across Australia, placing thousands of Australians into meaningful, sustainable employment while at the same time helping employers with their recruitment needs. An exciting opportunity has become available...

  • Contact Centre Agent

    2 weeks ago

    Glen Waverley, Australia atWork Australia Full time

    Company Description atWork Australia is a National Employment Services provider, we proudly deliver DES, Workforce Australia and ParentsNext services across Australia, placing thousands of Australians into meaningful, sustainable employment while at the same time helping employers with their recruitment needs. An exciting opportunity has become available...

  • Contact Centre Agent

    2 weeks ago

    Glen Waverley, Australia IPAR Full time

    **Company Description**: atWork Australia is a National Employment Services provider, we proudly deliver DES, Workforce Australia and ParentsNext services across Australia, placing thousands of Australians into meaningful, sustainable employment while at the same time helping employers with their recruitment needs. An exciting opportunity has become...

  • Clinical Support Officer

    4 days ago

    Glen Innes, Australia NSW Health Full time

    Clinical Support Officer (AO3) - PPT 24 hours per fortnight - Glen Innes Correctional Centre Join us to apply for the Clinical Support Officer (AO3) - PPT 24 hours per fortnight - Glen Innes Correctional Centre role at NSW Health. Position DetailsEmployment Type: Permanent Part Time - 24 hours per fortnight Position Classification: Admin Officer...

  • Principal Project Officer, Keeping Places

    2 weeks ago

    Glen Innes Severn, Australia Premier's Department NSW Full time

    Premier's DepartmentPrincipal Project Officer, Keeping Places (Targeted) (req39460)You. At the centre of big ideas.Do you enjoy working in a high-profile, fast-paced environment, on a diverse range of emerging issues as well as longer term strategic priorities?Are you an enthusiastic advocate for the appreciation and growth of Aboriginal language and...

  • Billing Officer

    1 week ago

    Glen Innes Severn, Australia dnata Full time

    dnata Airport Services Australia are excited to announce a new opportunity for a Billing Officer to join our dynamic Finance Team. In this role, you will report directly to the Business & Systems Analysis Manager and be responsible for ensuring the effective operation and usage of our FiNDnet Billing system.As our Billings Officer, you will play a critical...

  • Receptionist & Office Administrator - Customer Service Expert

    2 weeks ago

    Glen Innes Severn, Australia beBee Careers Full time

    Are you a highly skilled and experienced receptionist looking for a new opportunity in a dynamic environment?This role offers the chance to work as a first point of contact, providing exceptional customer service and ensuring a positive experience for clients.The RoleMeet and greet all visitors via phone and face-to-face, making them feel welcomeMaintain the...

  • Environmental Compliance Officer

    2 weeks ago

    Glen Innes Severn, Australia Charterhouse Recruitment (Australia) Full time

    About the CompanyWe are looking for an Environmental Compliance Officer for a government client based in Rockdale. This role is paying $80,000 - $100,000 + super and is a 6 month fixed term contract.About the RoleRespond to customer requests regarding issues related to environmental compliance and protection and undertake required follow up to achieve timely...