Service Planning Analyst

Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

We are seeking a strategic thinker who is organised and personable to join our Organisational Performance & Strategy department. The position will work across the whole organisation and play a key role in service planning, ensuring that Council services meet the current and future needs of the community, and remain relevant and financially sustainable.

What You'll Be Doing

• Support the organisation to meet the Local Government Act 2020's service performance principles.
• Support the implementation of the organisation's approach to service management including service planning, service delivery, service reviews, service improvement, service design and business analytics.
• Assist with research and analysis of current and future trends in local government service delivery and recommend innovative service delivery options for Council services.
• Assist with engaging the community to understand current and future service needs.
• Build strong stakeholder relationships internally and externally to drive efficiency opportunities.
• Support service areas to develop and implement service plans.
• Support the facilitation of project working groups, meetings and workshops, as well as planning sessions to determine customer and stakeholder needs.
• Contribute to the implementation of the Integrated Planning and Reporting Framework.
• Contribute to the development of organisational documents including the Service Planning Policy and Framework.
• Develop and maintain key project documentation, including project plans.
• Build a strong network across the organisation and take a holistic, organisation-wide, proactive approach to the delivery of all projects.

The Skills and Experience You'll Bring to the Role

• Knowledge and skills relating to service planning, business analytics and continuous improvement principles.
• Understanding of the organisation's long term goals to support service planning programs and initiatives in line with industry best practice.
• Thorough working knowledge of a range of computer software including the Microsoft 365 suite. An understanding of PowerApps and PowerBI will be considered advantageous.
• Skills in managing time, setting priorities, planning and organising one's work to achieve specific and set objectives in the most efficient way possible within the resources available and within agreed timeframes.
• An understanding of, and commitment to contributing to a culture of continuous improvement and innovative work practices as a means to achieving service excellence.
• Capable of supporting team members by providing on the job training on matters relating to the position.
• Demonstrated ability to ensure adherence to Equal Employment Opportunity (EEO) and Work Health and Safety (WHS) legislation, policies and procedures.

Required Certifications & Qualifications

• Degree or Diploma in a relevant field, such as Business Analytics, Corporate Strategy, Strategic Planning, or Public and Social Policy and/or a related discipline with relevant experience; or lesser formal qualifications with substantial experience in Business Analytics, Continuous Improvement or Service Planning.
• Demonstrated experience in project management, service planning, business analytics or continuous improvement.
• Experience working in Local Government or strong knowledge of the sector will be considered advantageous.

Why Hume City Council?

A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:

• We're better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.
• We're in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.
• We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
• All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

Additional Information

Position Description

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