Capacity Planning Analyst

Responsibilities
About the team
Capacity Planning is one of the major modules within the Live & Monetization Operation team. It is primarily responsible for the planning of workforces and their allocation within Operations, aiming to achieve the business goals of the company, product and organisational levels.

About the role
As a Capacity Planning Analyst in the LIVE team, you will be working with both cross functional stakeholders and internal teams to drive business improvement and plan the capacity for LIVE moderation. You will be working with large complex data/projects, trend analysis to drive strategic solutions and recommendations for LIVE stakeholders.

Responsibilities
- Responsible for resource planning across multiple teams and business areas, conducting thorough business needs analysis to anticipate and prepare for workload variations.
- Lead the evaluation of complex business plans, ensuring they are strategically aligned and in compliance with relevant regulations and ethical standards.
- Employ advanced data analysis techniques to inform planning decisions and support the formulation of strategic initiatives.
- Collaborate closely with HR, Budget & Workforce teams, and other key stakeholders to develop integrated business strategies and planning initiatives.
- Mentor and guide team members, fostering a culture of continuous learning and professional development.
- Oversee the implementation of strategic plans, ensuring that objectives and timelines are met.
- Identify and implement innovative planning approaches to improve efficiency, quality, and overall effectiveness, providing strategic advice where necessary.

Qualifications
Minimum Qualifications
- Bachelor's Degree in Business, Mathematics, Statistics, Economics, Management, or a related quantitative field.
- Minimum of 2 years of work experience in an analytical role, including business/financial/data analysis, market/industry research, etc.
- Proven experience in large-scale capacity planning and resource allocation.
- Demonstrated ability to collaborate effectively with cross-functional stakeholders.
- Experience in managing senior stakeholders, with the ability to influence decisions and drive outcomes.
- Excellent communication skills in English, both written and verbal.
- Strong strategic thinking and decision-making abilities.

Preferred Qualifications
- Previous experience in a BPO, Social Media, or Call Center environment is an advantage.
- Proven experience in mentorship or team management is an advantage.
- Strong proficiency in SQL or other data analysis tools.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Acknowledgment of Country
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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