Snr Consultant
4 days ago
Snr Consultant - Experience Design & Digital Innovation at FTI Consulting. 2 days ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Salary range provided by FTI Consulting: A$95,000.00/yr - A$125,000.00/yr. Your actual pay will be based on skills and experience; talk with your recruiter to learn more.
What You'll Do- Lead or support end-to-end human-centered design (HCD) and service design engagements.
- Plan and facilitate co-design workshops, user research, and stakeholder engagement.
- Synthesize research into insights, personas, journey maps, service blueprints, and opportunities.
- Translate insights into actionable service or experience designs.
- Collaborate with multidisciplinary teams (operations & transformations, engineers, cyber, data, clinical experts) to design and deliver digital solutions.
- Flex into UX, prototyping, CX strategy, business analysis or product work as needed.
- Produce compelling design artefacts and presentations for a range of stakeholders.
- Work on client sites to immerse in the problem space and become a trusted team member.
- Participate in ongoing personal training and development; be part of a learning culture.
- Deep passion for improving patient and clinician experience through digital technologies to drive better health outcomes.
- 2-5 years of relevant experience; experience in consulting or professional services preferred, or transitioning from a health industry role.
- Training or certification in Service Design, HCD, Design Thinking or CX methodologies.
- Bachelor's or Master's degree or equivalent industry experience.
- Experience applying design thinking in health, aged care, or human services settings is highly desired.
- Demonstrated ability to work in a multidisciplinary team through discovery, design and delivery.
- Experience planning and facilitating user research and co-design workshops (in person and virtually).
- Practical experience developing service blueprints, journey maps, personas, design concepts and prototypes.
- Willingness to travel within the country where practical.
- Strong work ethic, eagerness to learn, and motivation to succeed.
- Excellent interpersonal and communication skills (written and verbal) with structured thinking and problem-solving abilities.
- Bonus: exposure to agile product teams, CX strategy, UX research/design or Digital BA skills; understanding of digital technologies and industry best practices within health and human services.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Design, Art/Creative, and Information Technology
- Industries: Business Consulting and Services
Locations considered: NSW, QLD or WA. Applicants located within these regions preferred.
Referrals may increase your chances of interviewing at FTI Consulting.
Other related roles and salary ranges are listed for context in the job description.
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