Associate IT Support Engineer

Join to apply for the Associate IT Support Engineer role at Okta

Join to apply for the Associate IT Support Engineer role at Okta

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

Be part of a growing team committed to delivering exceptional support experiences that enable Dynamic Work across Okta. Technology is at the center of everything we do, and our Global Support team plays a critical role in supporting both employees and workspaces through world-class service and innovation.

We're looking for an Associate IT Support Engineer who's passionate about helping people, solving problems, and making tech just work. In this role, you'll be resolving IT issues quickly, keeping things running smoothly, and making sure our employees have the tools and support they need to do their best work.

In this role, you'll be part of a globally distributed team, providing both remote and onsite support. Whether it's via Slack, Zoom, or email, you'll be helping folks troubleshoot everything from account access to hardware issues, and escalating more complex issues when needed.

You'll also play a big part in sharing knowledge, and keeping security top of mind in everything you do. We're looking for someone who's not just great at fixing problems, but also loves improving the way things work and has a strong employee-first mindset.

This isn't your typical help desk gig - we're transforming how people work, and we're having a lot of fun doing it. You'll work on interesting challenges, and help shape an incredible employee experience along the way that provides IT support for our employees and maintains in-office technologies.

Job Duties and Responsibilities:

• Deliver a first-class support experience to Okta employees and contractors in APJ and globally
• Aim for first-touch resolution while balancing priorities in a dynamic environment
• Provide real-time support via Slack and Zoom, escalating when needed
• Offer onsite support in Sydney and travel to other offices or vendor sites as required
• Support onboarding/offboarding processes, including app provisioning and de-provisioning
• Quickly adapt to new tools and systems to support organizational change
• Communicate clearly and professionally with employees at all levels across regions
• Use ServiceNow to manage and resolve tickets within defined SLAs
• Proactively support cross-functional projects and company-wide efforts
• Engage in cross-team initiatives, syncs, and learning sessions
  
  

What You'll Bring To The Role

• 1-2 years supporting internal or external customers in an IT Helpdesk environment
• Familiarity in both MacOS (JAMF) and Windows (InTune) platforms.
• Familiarity with video conferencing systems preferable
• Strong communication skills and customer service attitude.
• Passion for helping people and a positive attitude.
  
  

Additional skills or certifications a plus:

• Google Suite
• Zoom
• JAMF
• Workspace One
• Okta
• ServiceNow
• Atlassian Suite
• Slack
  
  

What you can look forward to as a Full-Time Okta employee

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta
  
  

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesComputer and Network Security, Software Development, and IT Services and IT Consulting

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