Current jobs related to Member Success Manager - Sydney, New South Wales - Ecommerce Equation

  • Transform Your Career as a Premier Racecourse Leader

    7 hours ago

    Sydney, New South Wales, Australia beBeeRacecourse Manager Full time $150,000 - $180,000

    Transform your career with this exceptional opportunity to lead the management of Sydney's premier racecourse, Royal Randwick. ">The role offers a unique chance to develop and maintain the racing surface, ensuring the best possible experience for patrons.">As part of our team, you will be responsible for leading a diverse group of track staff, guiding them...

  • Chief Portfolio Strategist

    2 days ago

    Sydney, New South Wales, Australia beBeePortfolio Manager Full time $150,000 - $180,000

    Job Description:", "We are seeking a seasoned professional to lead our portfolio management team, driving strategic initiatives that enhance investment outcomes for members.", "The ideal candidate will possess extensive experience in portfolio management and asset allocation processes, with a proven track record of adding value through efficient portfolio...

  • Franchise Sales Manager

    7 days ago

    Sydney, New South Wales, Australia Success Tutoring Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Success Tutoring. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$110,000.00/yrAbout Success TutoringBorn in Sydney, Success Tutoring is one...

  • Franchise Sales Manager

    7 days ago

    Sydney, New South Wales, Australia Success Tutoring Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Success Tutoring. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$110,000.00/yrAbout Success TutoringBorn in Sydney, Success Tutoring is one...

  • Customer Success Manager

    7 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    North Strathfield, Australia | Posted on 04 / 29 / 2025Liviti Property is Australia's investment advisory, committed to delivering tailored property strategies and exemplary service from first contact through ownership and beyond. We leverage data-driven insights and a relationship-first ethos to ensure our members achieve their financial freedom goals.The...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Info-Tech Research Group Full time

    Join to apply for the Customer Success Manager role at Info-Tech Research GroupJoin to apply for the Customer Success Manager role at Info-Tech Research GroupGet AI-powered advice on this job and more exclusive features.This role is a service delivery position focused on client service and retention rather than business growth and development. The goal is to...

  • Franchise Sales Manager

    3 weeks ago

    Sydney, New South Wales, Australia Success Tutoring Full time

    ABOUT SUCCESS TUTORINGBorn in Sydney, Success Tutoring is one of the World's Fastest Growing education franchise networks. Providing personalised English and Math tutoring for students aged 5-17. Students attend an initial assessment, receive a custom program and attend weekly group sessions. Parents book sessions on the Success Tutoring app with no lock-in...

  • Franchise Sales Manager

    3 weeks ago

    Sydney, New South Wales, Australia Success Tutoring Full time

    ABOUT SUCCESS TUTORINGBorn in Sydney, Success Tutoring is one of the World's Fastest Growing education franchise networks. Providing personalised English and Math tutoring for students aged 5-17. Students attend an initial assessment, receive a custom program and attend weekly group sessions. Parents book sessions on the Success Tutoring app with no lock-in...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia PLAYER ELITE Full time

    A leading digital loyalty platform in Australia is revolutionising how organisations connect with and reward their members. We empower our clients to build stronger relationships, drive engagement, and foster long-term loyalty through our innovative technology and dedicated support. Join our dynamic team and help shape the future of loyaltyAbout the Role:As...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia PLAYER ELITE Full time

    A leading digital loyalty platform in Australia is revolutionising how organisations connect with and reward their members. We empower our clients to build stronger relationships, drive engagement, and foster long-term loyalty through our innovative technology and dedicated support. Join our dynamic team and help shape the future of loyaltyAbout the Role:As...

Member Success Manager

1 month ago

Sydney, New South Wales, Australia Ecommerce Equation Full time

1 day ago Be among the first 25 applicants

This is your shot at joining one of the fastest-growing eComm education platforms in the game, not as a passive passenger, but as the navigator helping hundreds of founder-led brands achieve their scaling goals.

We're after a sharp, proactive operator who knows how to juggle big portfolios without dropping the ball, and who genuinely cares about helping people scale their business

Who We Are (And Why You'll Want In)

Ecommerce Equation is the growth engine behind some of Australia's most ambitious online brands. We're not here to hand out fluff, we're here to help brands grow profitably, sustainably, and smart. Our thing? Blending world-class strategy with real-world implementation.

If you want in on something exciting, fast-paced, and full of momentum, this is your sign.

What You'll Be Doing

Guide success, not just service it

  • Own a portfolio of around 250 brands and know exactly where each member is on their journey
  • Build strategies that keep members engaged, improving, and sticking around for the long haul
  • Hold regular check-ins, run quarterly strategy calls, and keep progress moving

Point them to the right tools at the right time

  • Help members overcome roadblocks by connecting them with the right modules, coaches, or playbooks
  • Stay ahead of their needs and anticipate where they'll need extra support before they even ask

Be the human behind the help

  • Jump into our communication channels to make sure no one's left hanging, active as your member's go-to (and their cheerleader) but also not afraid to give them a nudge when they need it

Track retention and help us win it

  • Monitor engagement metrics and feedback
  • Create smart, simple re-engagement strategies to get members renewing
  • Find and fix gaps in our process to make the member journey smoother and stickier

Who You Are

  • 3+ years in client success, working in the ecommerce, digital marketing or SaaS space
  • You've managed large client portfolios and know how to scale care without dropping quality
  • You're tech-savvy, process-driven, and thrive in a fast-moving environment
  • You're a brilliant communicator. Sharp, warm, and clear
  • You love helping others grow, and you don't need to be the loudest in the room to lead

Why You'll Love It Here

  • Fast-moving, high-energy ecommerce business where no two days are the same.
  • Work with some of the best ecommerce talent in the world
  • Collaborative team culture that actually walks the talk.
  • Hybrid flexibility

Apply now, or hit us up with your questions over at careers@ecommerceequation.com.au.

Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service and Marketing
  • IndustriesAdvertising Services and Technology, Information and Media

Referrals increase your chances of interviewing at Ecommerce Equation by 2x

Sign in to set job alerts for "Customer Success Specialist" roles.

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia A$70,000.00-A$75,000.00 3 weeks ago

Sydney, New South Wales, Australia 2 months ago

Sydney, New South Wales, Australia 6 months ago

Sydney, New South Wales, Australia 4 days ago

Customer Success Specialist - Entry Level

Sydney, New South Wales, Australia 2 weeks ago

Pyrmont, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 13 hours ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 13 hours ago

North Sydney, New South Wales, Australia 1 day ago

Growth & Customer Success Specialist @ SupplyScope

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 4 weeks ago

Senior Customer Success Manager, Public Sector

Sydney, New South Wales, Australia 4 days ago

Executive Assistant and Project Coordinator

Sydney, New South Wales, Australia 11 hours ago

Customer Success Manager II, Scale (FTC)

Brookvale, New South Wales, Australia 1 month ago

Macquarie Park, New South Wales, Australia 3 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr