Salesforce Functional Consultant

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.

For more about why Capgemini, visit this link.

Let's talk about the team

Our Digital Customer Experience (DCX) team partners with businesses to help them adapt and respond effectively to the challenges of a constantly changing world, delivering thought-leading transformational solutions. We're also a Salesforce global strategic partner, one of the largest Salesforce partners in Australia, a leader in the Gartner magic quadrant for CRM, and have received numerous Salesforce Innovation Awards.

Within our Salesforce team, we are continually driving customer value by leveraging the power of the World's #1 Digital Platform. Our focus areas are Multi Cloud, Digital Agility, and Enterprise Integration and Deployment.

Let's talk about the role and responsibilities

As a Salesforce Business Analyst, you will work alongside a team of like-minded individuals within the Salesforce community and partner closely with our clients on a wide variety of collaborative and innovative engagements. In this role, you'll be:

• Engaging effectively with stakeholders, driving key relationships and assisting clients to work out their requirements, in order to reach excellent outcomes for the business.
• Gathering, analysing and documenting business requirements, ensuring they are documented in the most appropriate method for the customer.
• Facilitating workshops, conducting one-on-one interviews, process mapping, and utilising other methods including developing User Stories, and likely working to Agile sprint cycles.
• Working closely with developers and architects to configure and develop features aligned to design standards.
• Advising on best practices of the platform from a functional perspective and aligning to requirements.
• Mentoring and guiding junior functional analysts.

Let's talk about your capability and experience

We're looking for individuals who love being challenged and can build lasting relationships with clients. Ideally, you will have expertise in most of the following areas:

• Holding core Salesforce Certifications (including Admin, Sales, Service).
• Solid background working as a functional/business analyst implementing Salesforce Solutions in enterprise organisations.
• Capably demonstrating where you have used your initiative to help clarify and solve business problems with innovative ideas across a variety of project types and industries.
• Experience in working in an Agile delivery model.
• Energy, enthusiasm, and attention to detail. Preferred: Industry Cloud Certifications - Experience, Loyalty, Data Cloud accreditation highly regarded.

About Capgemini

At Capgemini, we are more than just a business; we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people, and our communities get the future they want.

Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong.

We are committed to being active allies for everyone. We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. It's why we are committing to becoming a carbon-neutral business by 2025 and net zero by 2030.

Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications, and boundless development opportunities. You'll be encouraged to gain at least 40 hours of training each year.

For over 50 years, our values and ethics have been at the heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do.

Our Commitment to Diversity & Inclusion

Don't meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply and tell us what you can bring to the role.

We understand for some people, a standard hiring process can come with challenges. If you are living with a disability, are gender diverse or neurodivergent, and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at talentacquisitionaunz@capgemini.com.

Information Security and Compliance

Capgemini Australia has developed and manages process-oriented Management Systems compliant with the requirements of ISO9001, ISO27001, and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.

We are a 2023 Circle Back Initiative Employer and commit to responding to every applicant. Please note unsolicited resumes from employment agencies or other third parties will not be considered.

When you join Capgemini, you don't just start a new job. You become part of something bigger.

Learn about how the recruitment process works – how to apply, where to follow your application, and next steps.

To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.

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