Payments Operations Specialist Melbourne, Australia

2 weeks ago

Melbourne, Victoria, Australia Tbwa ChiatDay Inc Full time

Do you have a passion for conducting research and monitoring transactions to ensure smooth and secure financial operations?If you answered YES, then Easygo has the next best opportunity for you

What's in it for you? Dive into the world of payments here at Easygo, with a curious mind and a vigilant eye. Join as a Payments Operations Specialist, another member of the growing Payments and Fraud team You will research and review transactions to help navigate the ever-evolving landscape of payments and fraud whilst conducting market research to identify payment and fraud trends.Your role with us: Reporting directly to the Payments and Fraud Manager, while also working alongside the Head of Payments for strategic planning, you will bring your expertise to play a critical role in examining the efficiency, cost-effectiveness, and security of Easygo's online payment platforms.

Through building reports, writing reviews, and analysing patterns and trends across our payment systems, your expertise will be essential for Easygo's future. You will monitor transactions and make recommendations to the wider Payments & Fraud team all to optimise our payment journey, routing and facilitate the implementation of new or existing payment methods. Additionally, you will be protecting our business against fraud and chargebacks.

You will also communicate regularly with our internal customer support and product teams to review transactional payments and address any issues with our third-party providers. Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming.

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live-streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 300+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today

What you will do:

  • Continually assessing and analysing payment checkout conversion rates to identify bottlenecks or opportunities for improvement.
  • Regularly reviewing transactional costs associated with different payment methods and gateways to ensure optimal cost-efficiency.
  • Regularly reviewing potential fraudulent behaviour and transactions to ensure we are blocking these fraudulent transactions.
  • Regularly communicate with third-party providers and online payment gateways to ensure seamless transaction processes and address any identified issues.
  • Investigate and recommend new payment methods to expand into new geographical regions or improve service in existing ones, by complying with industry regulations and standards.
  • Investigate fraud trends and recommend processes and strategies to block these bad behaviours.
  • Conducting market research to identify payment and fraud trends, consumer preferences, and regulatory considerations in different regions.
  • Prepare detailed reports and dashboards to track the performance of various payment methods, conversion rates, and costs to mitigate payment risks.
  • Prepare detailed reports and dashboards to track the cost of fraud, identify fraud trends and show chargeback rates.
What you will bring:
  • Extensive experience in Payments, Finance, or related analytical role
  • Strong analytical skills with experience in evaluating payment conversion rates and costs
  • Familiarity with a variety of online payment aggregators, platforms, and gateway services
  • Ability to strategize and implement payment and fraud systems on a global scale
Bonus points if you also have:
  • Bachelor's or Master's degree in Finance, Business, IT, or a related field
  • Familiarity with the regulatory landscape of online payments and fraud in various regions
  • Experience in the gambling or e-commerce industry
  • Proficient with Google Suite (Drive, Spreadsheets, Docs) as well as Slack and Jira
Some of the perks of working for us:
  • EAP access for you and your family
  • Access to over 9,000 courses across our Learning and Development Platform
  • Two full-time baristas who will make your daily coffee, tea, fresh juices and smoothies for FREE
  • FREE daily catered breakfast
  • Massage Wednesdays - we get professionals to do this
  • Team lunches and happy hour in the office from 4pm on Fridays
  • Fun office environment with pool tables, table tennis and all your favourite gaming consoles
  • 'Help Yourself' Cold Drinks Fridges and massive Snack Walls on every working level

"We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant"

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

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