Sales Associate

Colorful, happy, loud, shrill and forever re-interpreted in different ways. Since the "second watch" was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world – and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world's largest art gallery on the wrist.

"The OMEGA x Swatch Moonswatch collaboration was labelled by The New York Times as \"the watch industry\'s defining moment of 2022\" and the phenomenal September 2023 release of the Blancpain x Swatch Bioceramic Scuba Fifty Fathoms has seen the brand create global headlines and crowds of exciting watch fans flooding stores around the globe. This is an exciting role in a fast-paced environment with a brand that is white hot and burning with momentum – so if you love a challenge and want to take your career to the next level, this may be the role for you

As a Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.

• Support the team in achieving sales targets
• Handle transactions for all types of sales according to company policy
• Ensure the store is always presentable, clean and tidy
• Ensure products are displayed in accordance with Swatch Guidelines
• Assist with daily and monthly stocktake and stock management
• Keep up to date with new products, promotions and participate in regular training
• Follow up with customers via email and phone regarding warranty and repairs
• Ensure the highest level of customer service

• Experience working within retail sales
• Previous experience working towards sales targets and KPI's
• Highly developed and proven customer service skills
• Ability to build and sustain lasting customer relationships
• Organised and time efficient
• Excellent oral and written communication skills
• Full time availability including weekends

Job Location: Collins Street, 3000 Melbourne, Australia (Victoria)

Company Address: The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria 3121 Australia