Contact Centre Representative

2 weeks ago

Townsville City Center, Queensland, Australia Abano Healthcare Group Full time

Looking for a Casual Contact Centre role where you'll feel valued, supported, and connected to your local community? Join our dedicated team at our Townsville Call Centre, backed by Australasia's largest dental group

Why join our team at Townsville Call Centre

Our Townsville Call Centre is located at 361 Flinders Street in the heart of Townsville City, close to public transport, shops, and the scenic waterfront. Townsville offers a vibrant mix of city convenience and tropical lifestyle, making it perfect for those seeking balance and variety in their work.

As part of our team, you'll be the first point of contact for patients, helping create a smooth and positive experience. Working within the Abano Healthcare network means you'll enjoy the benefits of a leading dental group that values your development and wellbeing.

Here's what sets us apart:

  • Flexibility – Enjoy a casual role with shifts that fit around your lifestyle.
  • People-first culture – We genuinely care about your wellbeing and provide rewards and benefits to support you every day.
  • Training and growth – Access industry-leading learning, mentorship, and upskilling opportunities.
  • National support with local heart – Experience the stability of a large network while working in a close-knit team.

Job Description
  • Manage patient inquiries, appointments, and records across phone, email, and online platforms.
  • Assist with insurance queries, payment options, and general service information.
  • Coordinate with dental staff to ensure clear communication and quality care.
  • Address patient complaints or concerns with professionalism and empathy.

Flexible casual rosters available, from part-time to full-time hours to suit your needs.

Qualifications
  • Previous experience in a Call Centre environment is advantageous, but we are willing to train the right candidate.
  • Strong communication and interpersonal skills with a professional, friendly manner.
  • Good computer literacy, including the ability to manage scheduling software and databases.
  • Ability to work efficiently in a fast-paced environment while handling multiple communication channels.

Additional Information

Ready to work in an organisation where people remember your name and your employer invests in your future? Join the team at Townsville Call Centre and enjoy a career that's both meaningful and rewarding. Let's care for our community, together. Apply today

We know your time is valuable, so we've made the first step quick and easy. Once you apply, you'll receive an automatic email with a few simple questions. It's a relaxed chat—no pressure Answer at your convenience, and as soon as we receive your responses, we'll be in touch to keep the process moving quickly.

Check your inbox, we're excited to connect with you

#J-18808-Ljbffr

  • Contact Centre Representative

    2 weeks ago

    Townsville City Center, Queensland, Australia Abano Healthcare Group Full time

    Looking for a Casual Contact Centre role where you'll feel valued, supported, and connected to your local community? Join our dedicated team at our Townsville Call Centre, backed by Australasia's largest dental groupWhy join our team at Townsville Call CentreOur Townsville Call Centre is located at 361 Flinders Street in the heart of Townsville City, close...

  • Contact Centre Consultant

    24 hours ago

    Townsville, Queensland, Australia Queensland Country Credit Union Ltd. Full time

    Posted Thursday 14 August 2025 at 2:00 pmPut simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.About The RoleWe currently have a vacancy for a Contact Centre Consultant to join our friendly team in our Contact Centre.This is a full time position based on a 38 hour week in our Townsville Head...

  • Contact Centre Consultant

    2 weeks ago

    Townsville, Queensland, Australia Queensland Country Bank Full time

    Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.About The RoleWe currently have a vacancy for a Contact Centre Consultant to join our friendly team in our Contact Centre. This is a full time position based on a 38 hour week in our Townsville Head Office.At Queensland Country Bank, our...

  • Contact Centre Consultant

    2 weeks ago

    Townsville, Queensland, Australia Queensland Country Bank Full time

    Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.About The RoleWe currently have a vacancy for a Contact Centre Consultant to join our friendly team in our Contact Centre. This is a full time position based on a 38 hour week in our Townsville Head Office.At Queensland Country Bank, our...

  • Contact Centre Manager

    2 weeks ago

    Logan City, Queensland, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.We work hard and love a good challenge (or multiple).With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.We are dedicated to doing things better than the...

  • Contact Centre Manager

    4 weeks ago

    Logan City, Queensland, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Contact Centre Manager

    2 weeks ago

    Logan City, Queensland, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Distribution Centre Manager

    2 weeks ago

    Townsville City Center, Queensland, Australia Aliaxis APAC Full time

    Join to apply for the Distribution Centre Manager role at Aliaxis APAC4 days ago Be among the first 25 applicantsJoin to apply for the Distribution Centre Manager role at Aliaxis APACDirect message the job poster from Aliaxis APACGlobal Talent Partner/People Leader- Focused relationship builder specialising in, manufacturing, corporate operations, retail,...

  • Distribution Centre Manager

    2 weeks ago

    Townsville City Center, Queensland, Australia Aliaxis APAC Full time

    Join to apply for the Distribution Centre Manager role at Aliaxis APAC4 days ago Be among the first 25 applicantsJoin to apply for the Distribution Centre Manager role at Aliaxis APACDirect message the job poster from Aliaxis APACGlobal Talent Partner/People Leader- Focused relationship builder specialising in, manufacturing, corporate operations, retail,...

  • Distribution Centre Manager

    2 weeks ago

    Townsville City Center, Queensland, Australia Vinidex Full time

    Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing...