Student Experience Coordinator

4 weeks ago

Melbourne, Victoria, Australia Contour Education Full time
Overview

The face of Contour for students and parents. We're building a student and parent experience that feels premium, personal, and unforgettable. At Contour, we're not just about tutoring — we're about reshaping education and ensuring every family gets maximum value from their Contour journey.

As a Student Experience Coordinator, in this primarily call-based role, you'll be the bridge between families and Contour. You'll coach students through challenges, keep parents in the loop, and ensure every family gets maximum value from their Contour journey. You'll be a guide, connector, and advocate, making sure no student falls through the cracks and every parent feels supported. If you love people, thrive on building relationships, and want to make a difference in students\' lives, this is the role for you.

Who we are: We empower students and their studies by providing an ecosystem of highly effective tutoring, resources and support. We run weekly small-group tutoring sessions, workshops, 1-on-1 support, and a learning portal with resources and practice material to help students master their subjects. We have grown to over 8,000 students and 250+ team members since 2020, and we are committed to providing all students and parents with a premium learning experience, including 24/7 personal support and on-demand resources.

Our vision is to reshape education, starting with tutoring.

What You'll Do
  • Be the primary contact for students and parents, answering queries and solving problems with empathy and clarity.
  • Build lasting relationships by keeping families engaged and feeling supported throughout the year.
  • Stay proactive by regularly checking in with families to track progress, gather feedback, and offer additional support.
  • Help families navigate our resources, connect them to the right teams, and ensure they get maximum value.
  • Liaise with tutors and academic teams to resolve class or content issues quickly.
  • Collect insights and turn parent and student feedback into ideas to improve how we operate.
  • Escalate issues when needed, ensuring problems are resolved fairly and promptly.
What You'll Bring
  • Customer centricity—experience in call-centre, retail, reception, customer service, or operations.
  • Empathy and communication skills—you listen, explain, and connect with ease.
  • Organisation and attention to detail—you can manage many families without losing track.
  • Proactivity and ownership—you don't wait to be asked, you take initiative.
  • Energy and enthusiasm—you bring positivity to every interaction.
  • Background in VCE (preferred) to understand the student journey.
  • Full-time availability—ability to work 5 out of 7 days, including weekends (38 hours per week).
What You'll Get
  • Competitive pay for a high-impact role.
  • Comprehensive training—from systems to parent conversations—to set you up for success.
  • Growth opportunities with a path into leadership in a fast-growing scale-up.
  • Supportive benefits, including EAP, birthday leave, and lifestyle perks.
  • Work that matters—directly shaping the experience of students and families.
  • Culture and community—team dinners, events, and a vibrant, people-first environment.

We're ambitious, bold, and passionate about reshaping education in Australia. Join us and be the person who makes sure students thrive and families feel supported every step of the way. If you're ready to turn relationships into impact and make a lasting difference, Contour is ready for you.


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