Telehealth Medical Director

Telehealth Medical Director - Clinical Team Lead

At InstantScripts, we believe healthcare should be accessible, flexible, and driven by excellence. As Australia's leading online medical services provider, we empower doctors to lead the way in reshaping healthcare, reaching patients when and where they need care the most. Join us in "Pioneering for Better" and be part of a movement that values your expertise, respects your time, and connects you to a like-minded community committed to making healthcare more human, accessible, and exceptional.

Company Description

At InstantScripts, we believe healthcare should be accessible, flexible, and driven by excellence. As Australia's leading online medical services provider, we empower doctors to lead the way in reshaping healthcare, reaching patients when and where they need care the most. Join us in "Pioneering for Better" and be part of a movement that values your expertise, respects your time, and connects you to a like-minded community committed to making healthcare more human, accessible, and exceptional.

Job Description

Reporting to the Chief Medical Officer, we are seeking a Medical Director – Clinical Team Lead whose purpose is to ensure our clinical teams deliver Telehealth Services that align with Wesfarmers Health Values and compliance requirements, InstantScripts Clinical standards as well as external industry standards.

This role focuses on clinical service management, team productivity optimisation, continuous improvement and specialised portfolio management through direct supervision.

This position is a 12-month contract role that will you see you working 15 hours per week.

In addition to this role, you can work as a Telehealth Doctor as an Independent Contractor to supplement your income.

Work Arrangement

Location: Melbourne-based hybrid role with remote work flexibility. Regular Melbourne office attendance required for team collaboration and stakeholder meetings.

What we offer

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics.
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Cool tech at your fingertips: Our Doctors have access to My Health Records and various AI tools to help with medical note taking and accessing our extensive clinical knowledge bank - ultimately reducing the cognitive load.
• A Thriving Medical Community: Be part of a collaborative network of doctors who champion your success, celebrate your growth, and share knowledge. Here, you'll find camaraderie and quick access to clinical support, creating a true community of care.
• A secure platform to prescribe: With 2 factor authentication and ISMS 27001 accreditation, InstantScripts have the security protocols in place to protect patients and Doctors. This level of security is unmatched within Telehealth.

Qualifications

To be part of this forward-thinking team, you'll need:

Essential:

• MBBS qualification with minimum PGY4 experience
• Current AHPRA registration with no restrictions or limitations
• Hospital experience in complex, fast-paced environments
• Excellent clinical skills with experience supervising and mentoring medical doctors
• Clinical incident management experience
• Strong stakeholder management and communication skills
• Sound analytical skills and ability to problem solve in pressurised environments
• Understanding of telehealth compliance, medico-legal requirements and familiarity with RACGP telehealth guidelines
• Comfort and proficiency using electronic medical records and digital health platforms.

Highly Desirable:

• FRACGP, FACRRM or other medical specialty
• Business Degree or MBA equivalent
• Digital health and health platform experience

Additional Information

InstantScripts, wholly owned by Wesfarmers, is more than a platform — it's where your practise meets purpose. Join us and pioneer a better future in healthcare. If you're committed to uncompromised patient care, have a passion for digital medical services, and are ready to join a network of forward-thinking professionals, we want to hear from you. Take control of your practise and be part of a movement that's reshaping healthcare delivery in Australia.

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