Service Desk Lead

Vault Cloud Canberra, Australian Capital Territory, Australia

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Vault Cloud Canberra, Australian Capital Territory, Australia

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Direct message the job poster from Vault Cloud

Vault Cloud is the national leader of providing highly secure and scalable sovereign cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia's only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be Australian Signals Directorate (ASD) certified and we continue to drive innovation, delivering First of a Kind capability across the sector.

As we continue to lead in technological advancements, Vault is now entering a defining phase of growth with a strategic $22.5 million investment from the National Reconstruction Fund Corporation (NRFC). This investment will scale Vault's SECRET Cloud and introduce new services such as the AUKUS cloud capability, directly addressing Australia's strategic national security demands. Vault is now positioned to not only strengthen its existing relationships with federal and state government agencies, but also strengthen its relationships with private sector businesses requiring secure cloud storage.To support this growth, we are bolstering our capability by adding numerous key roles that are integral to our future success. This is an opportunity to join us at the forefront of a once-in-a-generation technological advancement whilst at the same time securing the nation against ever-increasing threats.

We are looking for a Service Desk Lead to join our Operations team to lead a team of Service Desk resources to support our numerous cloud regions across the country. The role is based in our Canberra office and is a unique opportunity to be pivotal in leading teams to deliver on service levels across a range of critical services supporting the nation as we grow and scale Vault Cloud.

You will be responsible for:

• Leading the Service Desk team, and fostering a culture of accountability and continuous improvement.
• Ensuring service delivery meets SLO/SLA objectives, monitoring performance, leveraging Jira Service Desk tooling to drive continuous improvements and efficiency.
• Acting as the SME for ITIL Service Management, overseeing Incident and Problem Management and managing a 24/7 On-Call roster
• Working with SME's to coordinate required data centre activities to sustain optimal performance.

To be successful you will be able to demonstrate with:

• The scope of this role requires an Australian Government Security Clearance; therefore, applicants must be Australian Citizens and have the ability to obtain and maintain the required security clearance.
• A deep understanding of Service Management, ITIL
• Exceptional analytical and problem-solving abilities with a proactive approach to challenges.
• Proven expertise in one or more of the following areas: Service Management and Data Center Management
• Availability and flexibility to participate in a 24/7 on-call rotation.
• A passion for technology and security
• Flexibility to enjoy and thrive within a fast-paced, agile, and expanding entrepreneurial environment

What's in it for you?

• Be at the forefront of cyberwarfare, the greatest technology challenge of our generation
• Up to 10% of time dedicated to learning & development
• Structured Learning & Development programs
• 5 days of bonus leave per year
• Company paid parental leave
• A diverse culture where we celebrate our people and their unique, individual perspectives

Our culture is a big part of who we are so, for us, it is vital that each of our people (known as Vaulter's) align to and are continuously guided by our core values.

Join us now and become part of the future of secure cloud services and provide a significant contribution to our nation's success.

Get to know us at

https://vaultcloud.com.au/

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting and Computer and Network Security

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