Medical Officer

3 weeks ago

Sydney, New South Wales, Australia TAL Australia Full time

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not see where we can go?

Job Description

As a Medical Officer at TAL, you will provide evidence-based reviews of customer medical information during underwriting and at the time of claim. Your role involves supporting and coaching claim staff and underwriters to interpret and obtain relevant, specific medical information for assessing new business applications or claims.

As a subject matter expert with experience reviewing underwriting applications and claims, you will provide medical insights and analysis of information to a wide range of stakeholders across TAL. This includes supporting the review and development of medical definitions, processes, guidelines, training, and contributing to new health-related initiatives across the customer lifecycle.

Key Accountabilities:

  • Conduct timely reviews and provide feedback on individual underwriting applications and claims related to medical factors.
  • Offer efficient, evidence-based recommendations concerning medical information or the need to seek medical information, considering customer experience, regulatory compliance, and business requirements.
  • Support liaison with treating parties and reinsurers on specific cases when required.
  • Represent the Medical Team in business-as-usual engagements with assigned business units, maintaining a good working relationship between the two departments.
  • Provide insights and data on health-related factors observed during medical reviews to identify opportunities for continuous improvement and guide the health strategy for the aligned business unit and across TAL.
  • Engage effectively with TAL's Chief Medical Officer on complex medical matters and, when necessary, consult with external medical specialists.
  • Support the review and development of medical definitions, guidelines, and training as needed.
  • Analyse medical data to support pricing assumptions when required.
  • Collaborate effectively with other Medical Officers to manage workloads and implement activities that ensure efficient and effective medical support to stakeholders.
  • Work with the broader Health Services team to guide health strategy across the TAL business, including preventative health, health support, health processes, and TAL's overall health proposition.
  • Report and manage risks identified during day-to-day activities.
Qualifications
  • A medical degree with a minimum of 3 years of experience in clinical practice.
  • Strong clinical reasoning skills, especially the ability to make well-reasoned and evidence-based choices in a timely manner.
  • Ability to plan and prioritize work to meet commitments aligned with team goals.
  • Ability to adapt to changes and operate with agility. Commitment to continuous improvement in operational processes.
  • Good communication skills, with the ability to convey a clear understanding of the unique needs of different audiences and strong influencing skills to gain the support and commitment of others.
  • Ability to create connections and work towards joint goals. Preference to work interdependently and the ability to support others in proactively identifying issues and opportunities to resolve them collaboratively.
  • Displays resilience and maintains a positive attitude when facing difficult situations.
  • Treating others fairly and equitably, managing differences of opinion respectfully, and actively participating in activities that build high team performance.
  • Actively seeking new ways to grow and develop personal skills, knowledge, and behaviour in support of individual and team goals.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with us here.

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, please read our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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