NSW ICT Audio-Visual Onsite Service Technician

3 weeks ago

Northern Beaches, Australia Pro AV Solutions Full time

Pro AV Solutions is Australia's leading workplace technology integration organisation with branches in NSW, ACT, QLD, VIC, SA and WA. We design, integrate, support and maintain high quality Audio Visual and Unified Communication systems and solutions into corporate, government, education and defence sectors.

We are seeking a skilled and personable (onsite) AV Service Technician to join our team where you will provide top-tier audio-visual support to ensure seamless technical experiences for our clients. This role is a hybrid of technical expertise and customer service, ideal for a proactive individual who can troubleshoot and maintain AV equipment, assist clients with their needs, and contribute to a smooth, exceptional onsite experience.

Key Responsibilities:
  • Technical Support: Set up, operate, and troubleshoot AV equipment, including displays, unified conferencing systems, audio devices, microphones, and control systems.
  • Client Assistance: Serve as the main point of contact for the client, assisting them with any AV or tech requirements and ensuring all events run smoothly.
  • Maintenance: Conduct regular inspections, maintenance, and testing of AV equipment to ensure optimal performance and minimise downtime.
  • Event Support: Collaborate with event coordinators to understand AV requirements for various events and presentations; provide technical support throughout.
  • Troubleshooting: Quickly diagnose and resolve AV-related issues to minimise disruption.
  • Documentation: Maintain accurate logs and reports for equipment usage, maintenance, and any technical issues.
  • Training: Provide basic training and guidance to users on AV equipment and systems as needed.
Key Experience & Capabilities:
  • A minimum of 3 years' experience in an AV technical support role.
  • Technical certification in AV or a related field is preferred.
  • Strong interpersonal skills with a client-focused mindset and ability to work effectively under pressure.
  • Proficient in operating AV systems, video conferencing technology, and troubleshooting AV hardware/software issues.
  • Commissioning, programming knowledge and experience is beneficial.
  • Strong problem-solving skills and attention to detail.
  • Ability to handle multiple tasks and adapt quickly to changing needs and environments.
  • Excellent communication skills and customer-focused attitude.
  • Excellent time management and organisational skills.
  • Positive and motivated attitude.

We believe that our people are our greatest asset, and we value and reward committed team members. We have a competitive remuneration package, access to ongoing training and professional development opportunities, access to an employee assistance program, birthday gift vouchers, and more

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Your application will be treated with the strictest confidence.

If you're ready to make an impact and grow your career in AV and UC technology, we'd love to hear from you

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