Dispatch Officer

3 days ago

Casino, Australia Black Oak Casino Resort Full time
Summary

SUMMARY: Responsible for dispatching Officers to calls, distribution of information, logging of events, and the operation of non-gaming surveillance equipment.

Responsibilities
  • Operates dispatch and surveillance equipment.
    • Coordinates response to calls and emergency situations.
    • Facilitates the flow of information by attending daily shift pass downs.
    • Ensures proper notifications are made in regard to emergency situations, or as directed.
    • Enters accurate data into computer-aided dispatching systems (CAD).
    • Develops reports from information gathered from various reporting systems.
    • Conducts video reviews and investigates incidents.
    • Maintains a working knowledge of departmental policy and procedures.
    • Assists Public Safety Officers as directed.
    • Other duties as assigned.
Mandatory Requirements
  • Must possess a high school diploma, G.E.D. or equivalent.
  • Excellent communication skills required.
  • Ability to type 30 words per minute.
  • Must be computer literate and familiar with various computer applications.
  • Ability to learn new computer software.
  • Ability to read and comprehend documents such as safety rules, operation and maintenance instructions, and procedure manuals.
  • Must be able to read electronic display panels on devices such as radios, cellular telephones, alarm systems, public address systems, etc.
  • Must be familiar with all applicable laws, rules, and regulations governing the Casino.
  • Must be familiar with Public Safety Department Policies and Procedures and have passed the training program within the introductory period.
  • Must be knowledgeable of Public Safety Officer duties.
  • Must be able to keep up with fast-paced atmosphere and work under pressure.
  • Ability to write routine reports and correspondence.
  • Must be able to multi-task, prioritize, understand and retain information communicated via radio, email, telephone, or in person.
  • Must be able to communicate using fixed or portable 2-way radios, land line, or cellular telephone.
  • Must be at least 21 years of age.
  • Must be able to obtain a valid gaming license.
  • Must be able to pass a mandatory drug test.
  • Must provide evidence of employment eligibility in the U.S.
  • Must be able to communicate proficiently in English.
Physical Demands
  • Must be able to lift and push/pull at least 50 pounds and occasionally more with assistance.
  • Must have visual acuity of 20/20 with corrective lenses.
  • Must be physically able to perform all job requirements including intricate manipulation of controls, walking, standing, bending, and reaching.
Work Environment
  • May be required to wear protective equipment such as mask, earplugs, gloves, eyewear, weather gear, etc.
  • Must be able to work in a non-smoke free environment.
  • Must be able to work in a noisy environment.
  • Must be able to work outside in all weather conditions.
  • Required to work around moving machinery with possible exposure to vibration, dust, gas, steam or chemicals.
  • Potential exposure to hostile situations.
  • Required to walk on uneven ground.
  • Must be able to work flexible hours, weekends, holidays, and special events.

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