ICT Senior Business Analyst

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Join to apply for the ICT Senior Business Analyst role at Serco

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• Join our ICT Digital team delivering exciting projects and initiatives.
• 12-month Fixed Term opportunity.

Serco is a place where you can grow

Join a team of 12,000+ professionals across the Asia Pacific region and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Opportunities for professional growth and development

• A supportive work environment with trusted leadership that values diverse perspectives

• Access to cutting-edge technology and tools

• Opportunities to drive change and make a difference

• Long-term, secure employment with a global company

Make an impact at Serco

The Senior Business Analyst supports the successful delivery of key ICTD projects and operational services across the full scope of Serco's contract at FSH. This role involves early business engagement, project scoping, requirements definition, and resource estimation.

The role requires flexibility, self-sufficiency and a deep understanding of multiple business engagement and analysis approaches that can be applied across a broad set of projects to enable successful delivery.

Responsibilities will include:

1. Work concurrently across key projects for both Serco and external customers.
2. Define project benefits, outcomes, and success criteria.
3. Gather and document clear, actionable requirements.
4. Build strong relationships with stakeholders, including team members, partners, and customers.
5. Leverage and develop consistent business analysis processes and frameworks.
6. Ensure timely engagement with stakeholders for early input on new projects.

Serco is a place for you.

You are highly self-motivated and quick to grasp new tasks, with a strong drive to achieve successful outcomes. Known for excellent attention to detail, strong organisational skills, and the ability to manage competing priorities within tight deadlines, you are capable of working independently across multiple tasks.

To be successful in this role you'll have:

1. Strong knowledge of service delivery and project management (e.g. ITIL, PRINCE2).
2. Familiarity with Product delivery models and Agile processes
3. Excellent skills in root cause analysis and defining business benefits.
4. High level expertise in the production of clear, concise, evidence-based reports and recommendations.
5. Proficiency with tools like PowerBI, Excel, and other MS Office apps.
6. Deep experience in business process modelling, solution design, and requirements analysis (e.g. user stories).

As a fast-growing and successful global company, Serco's services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility. In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

Impact a better future at Serco.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Research, Analyst, and Information Technology
• Industries
• IT Services and IT Consulting

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