Quality Assurance Officer

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Employment type – Ongoing

Clerk Grade 7/8 $110,266pa - $122,058pa plus employers' contribution to superannuation and annual leave loading

Your role

Are you looking for an opportunity to build your quality assurance skillset and would like to use your knowledge to help make a positive difference in our NSW social housing maintenance delivery?

Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.

Location – Parramatta

Employment type – Ongoing

Salary – Clerk Grade 7/8 $110,266pa - $122,058pa plus employers' contribution to superannuation and annual leave loading

Your role

Are you looking for an opportunity to build your quality assurance skillset and would like to use your knowledge to help make a positive difference in our NSW social housing maintenance delivery?

Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.

We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage.

We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart – including our staff. Working for us means you are joining a team where your expertise and skills will be valued.

This role is located within the Compliance Program team; this team manages delivery of the following statewide programs:

• Fire Safety Program (FSP)
• Change of Use (COU)
• Property Assessment Survey (PAS)
• Detailed Property Assessment Survey (DPAS)
  
  

Main responsibilities involved are planning and conducting Quality Assurance (QA) and onsite audit inspections across these programs, and the issuance of audit findings and reports, including close-out with relevant service providers as part of continuous improvement. The role requires statewide travel including overnight stay where necessary, for the purposes of onsite audits.

What You'll Do

In your role, you will meticulously plan and execute QA site and desktop audits across NSW using a combination of computer-aided auditing techniques (CAAT) and traditional methods. Your responsibilities include generating audit reports to identify non-compliances.

To ensure a systematic approach, you will prepare audit plans using data stratification and sample extraction methods, coordinating inspection schedules and organising access appointments promptly. Closing out audit findings involves collating and summarising outcomes to liaise with relevant Service Providers according to the Performance Management Framework (PMF) of relevant contracts.

Additionally, you will play a crucial role in training and accrediting external service providers, ensuring consistent and thorough resource inductions to meet program objectives at high standards. Providing advice to develop and issue Clarification and Practice notes to Service Providers on compliance and upgrade programs is part of your role, aiming to clarify requirements and ensure consistency.

As a specialist, you will offer guidance on internal control and actively participate in enhancing internal audit standards and practices within Housing Portfolio. Lastly, you will provide advice, reports, and feedback on compliance issues to key stakeholders in a manner that contributes to positive relationship building and supports an ongoing effective and efficient working environment.

What We're Looking For

• Sound understanding of construction and fire safety standards along with strong ability to conduct thorough on-site audits within occupied properties.
• Keen attention to detail for identifying non-compliances including clear communication and report-writing skills.
• Quick learning ability for adapting to variety of IT systems and tools along with intermediate to high level skills in using standard MS Office suites such as Excel, Word, Outlook.
• Tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.
• Current Driver's License
• Accreditations obtained through FPAA such as FPAS FSA will be advantageous
  
  

Please click here to download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.
  
  

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Requirements

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Please outline your two strongest qualities in undertaking the Quality Assurance Officer role. Could you demonstrate those strengths by a reference to an example when you used them to positive effect in achieving an outcome.
• How do you approach developing and implementing a quality assurance plan for a project or organisation? Please provide an example in your response.
  
  

Applications close Thursday 19th June 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Jignesh Patel on 0421 574 942 or at Jignesh.Patel@homes.nsw.gov.au .

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Leanne Chommanivong on 0438 631 489 or via Leanne.Chommanivong@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionQuality Assurance
• IndustriesGovernment Administration

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