Customer Service Manager

2 weeks ago

Wagga Wagga, Australia Treadwell Group Pty Ltd Full time

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Treadwell Group Pty Ltd provided pay range

This range is provided by Treadwell Group Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$95,000.00/yr - A$110,000.00/yr

Treadwell is one of Australia's fastest-growing importers and distributors of engineered fibreglass product solutions and underfoot anti-slip and anti-fatigue solutions for the industry. Since 1994, Treadwell has been applying excellent engineering strategies and design tactics to extend time—and cost-efficient solutions to our clients worldwide.

THE ROLE:

As the Customer Service Manager at Treadwell Group, you will lead the customer service team, drive customer satisfaction, and ensure seamless operational workflows. This position requires a proactive leader who manages customer inquiries, oversees order processing, and collaborates cross-functionally to enhance customer experience. You will also be responsible for optimising CRM usage, streamlining service processes, and maintaining high-quality standards. The ideal candidate is a results-driven professional with strong leadership, communication, and problem-solving skills, capable of multi-tasking in a dynamic environment.

Key Responsibilities:

  • Led, mentored, and managed a Customer Service Representatives (BDEs), team, ensuring adherence to company policies and service standards.
  • Provide coaching and training to improve team performance and customer engagement.
  • Foster a customer-focused culture within the team.
  • Oversee customer interactions, ensuring timely and effective resolution of inquiries and escalations.
  • Track and manage customer follow-ups, ensuring all leads and deals are pursued efficiently.
  • Maintain strong customer relationships by providing exceptional service through phone, email, and in-person interactions.

Operational Coordination:

  • Work closely with sales and project management teams to meet customer requirements and deliver projects on schedule.
  • Monitor project progress and proactively communicate customer updates to maintain transparency and trust.
  • Ensure accurate and timely order processing, personally handling complex cases when necessary.
  • Manage pricing verification, quoting processes, and SLA adherence, completing tasks when required.

CRM & Data Management:

  • Oversee the management of the HubSpot CRM, ensuring all customer data is accurate and up-to-date.
  • Analyse CRM data to generate insights, reports, and recommendations to enhance customer service strategies.
  • Train and support staff in effectively utilising HubSpot for improved customer relationship management.

Process Improvement & Strategy:

  • Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
  • Conduct quality assurance checks, gather customer feedback, and identify areas for improvement.
  • Drive continuous process improvements to optimise service delivery and streamline workflows.
  • Ability to inspire, lead, and develop a high-performing customer service team.
  • Strong problem-solving skills with a focus on delivering exceptional service.
  • Excellent verbal and written communication, with the ability to build strong customer relationships.
  • Experience using CRM systems (HubSpot preferred) and Microsoft Office Suite.
  • Ability to analyse data, track performance metrics, and make informed decisions.
  • Capable of handling multiple priorities in a fast-paced environment.

Qualifications & Experience:

  • 8+ years of experience in customer service or a similar role, with at least 4 years in a leadership or managerial position.
  • Proven experience in team management and CRM system administration (HubSpot experience preferred).
  • Experience in technical/engineered product sales is advantageous.
  • Strong background in order processing, quoting, and service operations.

Why Join Treadwell Group?

At Treadwell Group, we foster a collaborative and customer-driven culture where innovation and excellence are valued. As a Customer Service Manager, you can shape customer experiences, drive operational improvements, and lead a dedicated team toward success. If you're a proactive leader passionate about delivering outstanding customer service, we'd love to hear from you

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Sales

Industries

Building Construction and Wholesale Building Materials

#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Wagga Wagga, Australia PFD Food Services Full time

    Hourly Rate + OT, loadings and allowances (where applicable) - Discounted food, travel, movie tickets, entertainment, gym memberships + more - A multitasker, KPI-driven, with sharp attention to detail There are **regular** customer service roles, and there are **customer service** roles with a team like us where the size of the organisation, the number of...

  • Customer Service Officer

    1 week ago

    Wagga Wagga, Australia Westpac Banking Corporation Full time

    Customer Service Officer - **Join a supportive team in our St Geroge Wagga Wagga branch**: - **Permanent part time role - 26 hours per week**: - **Customer service role working with the local community** The Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the...

  • Customer Service Officer

    3 days ago

    Wagga Wagga, Australia G&C Mutual Bank Limited Full time

    Your OrganisationCome and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future.Established in 1959, G&C Mutual Bank has grown to be one of Australia's strongest customer-owned banks. Customer focussed and values-driven, we make responsible, ethical decisions that benefit our...

  • Customer Service Officer

    2 weeks ago

    Wagga Wagga, Australia St.George Full time

    **Join a supportive team in our St Geroge Wagga Wagga branch**: - **Permanent part time role - 26 hours per week**: - **Customer service role working with the local community** The Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business - building an...

  • Customer Service Coordinator

    2 weeks ago

    Wagga Wagga, Australia Coates Full time

    **About us** Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. **Your new role at Wagga Wagga awaits** Coates Customer Service Coordinators...

  • Customer Service Representative

    3 days ago

    Wagga Wagga, Australia G&C Mutual Bank Limited Full time

    Company OverviewG&C Mutual Bank Limited is a customer-owned bank that prioritises its customers' financial well-being. We strive to provide responsible and ethical financial services, empowering our customers to make informed decisions about their finances.We value teamwork, integrity, and service excellence in everything we do. Our mission is to build...

  • Customer Service Representative

    3 days ago

    Wagga Wagga, Australia Kennards Hire Full time

    ResponsibilitiesThe successful candidate will be responsible for:Delivering equipment to customer sites safely and efficientlyInstructing customers on how to safely use our equipmentPerforming regular servicing and minor repairs on equipmentMaintaining high standards of quality and safetyProviding exceptional customer service in all interactions

  • Customer Service Driver

    17 hours ago

    Wagga Wagga, Australia PFD Food Services Full time

    Job DescriptionThis role involves operating a truck in a safe manner to undertake multi-drop deliveries, handing unloading food products to customers, and providing exceptional customer service.The ideal candidate will possess a MR truck licence (or higher), forklift licence (advantageous), physical ability to hand load and unload trucks, and a...

  • Customer Service Representative

    7 days ago

    Wagga Wagga, Australia Telstra Full time

    At Telstra, we're building a connected future for everyone to thrive. Our retail stores are not just workplaces, but opportunities for tech-savvy problem solvers to grow and develop their careers within an iconic Australian brand.What We OfferWe provide our employees with cutting-edge training on the latest technology and gadgets, empowering them to deliver...

  • Retail: Customer Service

    7 days ago

    Wagga Wagga, Australia Telstra Full time

    Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Store is not 'just a job', it's an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too.Every day is different.A Telstra Retail Consultant thrives on making sure our customers...

  • Customer Service Manager

    2 weeks ago

    Wagga Wagga City Council, Australia Treadwell Group Pty Ltd Full time

    ABOUT TREADWELL GROUP:Treadwell is one of Australia's fastest-growing importers and distributors of engineered fibreglass product solutions and underfoot anti-slip and anti-fatigue solutions for the industry. Since 1994, Treadwell has been applying excellent engineering strategies and design tactics to extend time—and cost-efficient solutions to our...

  • Customer Service Representative

    2 days ago

    Wagga Wagga, Australia Dusk Full time

    Role OverviewAs a Customer Assistant, you will be the face of our brand, responsible for delivering exceptional customer experiences that exceed expectations. Your passion for candles and homeware products will shine through in every interaction, making each customer feel valued and appreciated.Your key responsibilities will include:Perfect Customer...

  • Customer Partner

    3 weeks ago

    Wagga Wagga, Australia Northcott Full time

    Customer Partner position on a max term full-time contract until 31/03/2025 - 5 weeks annual leave| salary packaging | discounted gym - Use your interpersonal skills as a central point of contact with customers **Customer Partner position available in Wagga Wagga or Albury, Murrumbidgee Region on a Max Term Full Time contract until 31st March...

  • Telstra Retail: Part Time Customer Service and

    3 weeks ago

    Wagga Wagga, Australia Telstra Full time

    **Employment Type **:Permanent **Closing Date **:12 Dec 2024 11:59pm **Job Title **:Telstra Retail: Part Time Customer Service and Sales Consultant WAGGA WAGGA **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store...

  • Telstra Retail: Casual Customer Service and Sales

    2 weeks ago

    Wagga Wagga, Australia Telstra Full time

    **Employment Type **:Casual **Closing Date **:29 Nov 2024 11:59pm **Job Title **:Telstra Retail: Casual Customer Service and Sales Consultant WAGGA WAGGA **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store...

  • Retail: Part Time Customer Service

    7 days ago

    Wagga Wagga, Australia Telstra Part time

    Telstra is hiringWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.Our Wagga Wagga store is hiring a Retail Consultant to join the team on a Part Time basis. Working in a Telstra Retail Store is...

  • Amep See Customer Service Officer

    3 weeks ago

    Wagga Wagga, Australia TAFE NSW Full time

    **TAFE NSW Life-Changing Careers** **AMEP SEE Customer Service Officer** **Talent Pool Recruitment - Statewide acro**ss our TAFE NSW AMEP CSO locations** **Base Salary $74,912 - $82,688 p.a. plus employers’ contribution to superannuation and annual leave loading** **At TAFE NSW, we are dedicated to life-changing impact. That’s why we offer...

  • Agriculture Field Services Manager

    7 days ago

    Wagga Wagga, Australia Bosseng Full time

    Bosseng is a dynamic organization looking for an experienced Agriculture Field Services Manager to join our team. In this role, you will be responsible for delivering and setting up products to clients while maintaining optimal equipment performance.About UsWe pride ourselves on providing exceptional customer service and resolving any issues that may...

  • Manager Training

    1 week ago

    Wagga Wagga, Australia NSW State Emergency Service Full time

    Manager Training & Resources, Clerk Grade 9/10Help build a safer and more resilient agency, fostering a culture of collaboration and excellence with NSW SESWork in a volunteer-based agency supporting communities of NSWThis is a full-time ongoing roleLocation: Wagga Wagga or GoulburnAbout the opportunityAre you a dynamic leader with a passion for emergency...

  • Customer Service Representative

    7 days ago

    Wagga Wagga City Council, Australia G&C Mutual Bank Limited Full time

    Company OverviewG&C Mutual Bank Limited is a customer-owned bank that has been serving its customers since 1959. We are committed to providing responsible and ethical banking services that benefit our customers and the community.Job DescriptionWe are seeking a highly motivated Customer Service Officer to join our team in Wagga Wagga. As a key member of our...