Logistics Care Specialist

3 days ago

Sydney, New South Wales, Australia Hilti Asia IT Services Full time
What's the role?

The role of Logistics Care Specialist is to proactively resolve all Logistics related customer complaints, provide visibility on customer backorders and timely manage customer returns across the Order To Payment journey. This role is an exciting opportunity for candidates keen to develop their career in Logistics & Supply Chain Operations.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day. Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

What does the role involve?
  • Proactively resolve customer care notifications and feedback related to logistics for a great customer experience.
  • Process Returns and proactively work with Warehouse team for timely completion of activities.
  • Effectively utilize system to record actions taken and characteristics of orders identified as potential failures.
  • Provide communication on back-order management.
  • Provide support for Account Managers on Logistics related enquiries.
  • Develop strong partnerships with materials management/transportation/warehouse teams.
  • Develop trust with field sales to increase Account Manager productivity and reduce inbound calls from field.
  • Properly handle emails in a timely manner.
  • Support training of new team members.
What we offer
  • Learning and Development: internal development programs, in-house learning academy & mentorship programs.
  • Annual leave: 4 weeks annual leave with 17.5% leave loading.
  • My Days: Extra 5 days of leave.
  • Social Impact: Two days paid time off to volunteer for non-profits of your choice.
  • Wellbeing: Comprehensive well-being programs and support.
  • Diversity, Equity and Inclusion in everything we do.
  • Work-life Balance: Flexible working concept.
What you need
  • Bachelor Degree preferred.
  • Solid knowledge of SAP systems is advantageous but not mandatory.
  • Functional knowledge of logistics processes.
  • Solid knowledge of related business processes (e.g., Product Portfolio Management).
  • Excellent interpersonal and customer service skills.
  • Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint.
  • Good communication, organization, and analytical skills.
  • Detail oriented and able to handle multiple responsibilities and make decisions.
Why should you apply?

We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We're looking for people who are trusted to make a difference and want to shape what's next.

Interested? Apply ASAP and we'll review applications as they come in


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