Administration Officer
2 weeks ago
Established in 1996, InsureBuild has been servicing the insurance industry for over 29 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm, and malicious damage.
We have an opportunity for an Administration Officer to join our regional office located in Bendigo. You will be part of a dynamic team, working closely with our administration and customer care teams. The Administration Officer role is vital to the success of the claim and repair process.
This is a full-time, office-based role in Bendigo.
The ideal candidate must have:
- Excellent communication skills, both verbal and written
- Be well organised and highly motivated
- A sound understanding of computer literacy (Microsoft Office Word, Excel, and databases)
- The ability to multi-task and problem solve
- Willingness to take instructions and use initiative to learn
- Able to handle pressure and complete tasks before strict deadlines
- Ability to work in a high-volume, fast-paced office environment
Role and responsibilities:
- Respond to client queries
- Answer high volume of inbound calls and make outbound calls as required
- Lodgement of new claims and data entry
- Ongoing communication with trades to schedule temporary emergency repairs
- Responding to and actioning incoming requests via client-specific portals, email, or mail
- Respond to and complete report submissions, purchase orders, and invoices
- Upload documentation to meet internal and external compliance requirements and specific KPI targets
- Provide general administrative support to the team
- Perform general errands and ad-hoc duties as required in a busy office
This role will be subject to a successful National Police Check.
If you feel you have the required skills along with a customer-focused and proactive manner, please APPLY NOW.
InsureBuild is committed to diversity, inclusion, and new ways of working and encourages Aboriginal and Torres Strait Islander People to apply.
Please visit our website for more information about our company: www.insurebuild.com
Please note we are not engaging with recruitment agencies, and we will not be responsible for any fees relating to unsolicited resumes sent to us.
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