Reservations Agent

4 weeks ago

Gold Coast, Queensland, Australia Ennismore Full time

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in Q2-2025. This destination lifestyle precinct is a vision of some of Australia and the world's most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations.

Job Description

We are looking for enthusiastic and customer-focused Reservation Agents to deliver exceptional service throughout the reservation and pre-arrival experience. In this role, you will handle guest and agent enquiries with professionalism and warmth, using your sales skills to provide helpful information and secure bookings with accuracy. Your attention to detail, clear communication, and passion for hospitality will ensure every interaction reflects our commitment to total guest satisfaction.

THE ROLE
  • Provide seamless and professional service to all guests through email, phone, and in-person interactions, ensuring every communication reflects our Mondrian Brand.
  • Cultivate relationships with guests, especially VIPs, by remembering names and preferences to enhance their experience and create a welcoming atmosphere.
  • Assist with Group bookings as required and liaise with other departments to ensure group requirements and special requests are actioned.
  • Maintain an in-depth understanding of all hotel facilities and promotions, utilising every opportunity to promote offerings and maximise sales through effective communication.
  • Ensure accurate control of guest and hotel accounts, guaranteeing timely posting of charges and reconciliation of any discrepancies as required.
Qualifications
  • A minimum of 1 year experience in reservations or front office within a luxury hotel.
  • Experience working with Opera cloud PMS is advantageous.
  • Passionate about providing the most memorable guest experience.
  • Impeccable attention to detail, problem-solving skills and the ability to remain calm under pressure.
  • Exceptional communication and interpersonal skills.
  • The ability to work a rotating roster with evening and weekend availability.
  • Must have valid Australian Working Rights.
Additional Information

Mondrian Gold Coast is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.

#J-18808-Ljbffr

  • Reservations Agent

    3 days ago

    Gold Coast, Queensland, Australia beBee Careers Full time

    Guest Experience SpecialistWe are seeking a dedicated and customer-focused Guest Experience Specialist to deliver exceptional service throughout the reservation and pre-arrival experience. As a key member of our team, you will handle guest and agent enquiries with professionalism and warmth, using your sales skills to provide helpful information and secure...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia JW Marriott Full time

    Additional InformationJob Number25084217Job CategoryRooms & Guest Services OperationsLocationJW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-ManagementGuest Service AgentAbout The CompanyMarriott International portfolio of brands includes JW...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia JW Marriott Full time

    Additional InformationJob Number25084217Job CategoryRooms & Guest Services OperationsLocationJW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-ManagementGuest Service AgentAbout The CompanyMarriott International portfolio of brands includes JW...

  • guest service center agent

    1 week ago

    Gold Coast, Queensland, Australia Anantara The Marker Dublin Hotel Full time

    Guest Service Center AgentFull-timeCompany Location: Anantara Desaru Coast Resort & VillasCompany DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and...

  • guest service center agent

    1 week ago

    Gold Coast, Queensland, Australia Anantara The Marker Dublin Hotel Full time

    Guest Service Center AgentFull-timeCompany Location: Anantara Desaru Coast Resort & VillasCompany DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and...

  • Guest Services Agent/front Desk- Rydges Gold Coast Airport

    2 weeks ago

    Gold Coast, Queensland, Australia Star Group Management Full time

    Rydges Gold Coast Airport is a part of the Star Group portfolio , Premier Family Accommodation and pub business, where we do things a bit different.If you like to Zig, whilst others Zag , maybe you are the person to join our vibrant hotel family. With the growth and development of our teams and business we are now on the lookout for Casual Guest...

  • Luxury Hospitality Expert

    1 day ago

    Gold Coast, Queensland, Australia beBee Careers Full time

    Exceptional Guest Experience SpecialistWe are seeking a highly skilled and customer-focused Reservation Agent to join our team. As an exceptional guest experience specialist, you will be responsible for delivering seamless and professional service to all guests through email, phone, and in-person interactions.The Role:Provide expert assistance to guests with...

  • Sales and Business Development Manager

    1 day ago

    Gold Coast, Queensland, Australia beBee Careers Full time

    Group Sales ExecutiveDescription:The primary role of this position is to manage all group business inquiries from initial contact to final acceptance. This involves building rapport with clients, generating revenue, and providing excellent customer service throughout the booking process for various group accommodations.Responsibilities:Business Development:...

  • Guest Services Team Lead

    1 week ago

    Gold Coast, Queensland, Australia beBee Careers Full time

    Job Description:About the RoleThis is an exciting opportunity to lead a team of guest services professionals, ensuring seamless group visits and delivering exceptional experiences for our guests.Managing bookings for inbound and group tours (koala photos, encounters, meals, etc.)Coordinating groups on-site for smooth operationsHandling inquiries via phone...

  • Group Business Development Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia beBee Careers Full time

    Sales and Revenue ManagerAs a key member of our team, you will be responsible for managing all group business inquiries from initial contact to final acceptance. Your primary responsibilities will include responding promptly and professionally to new business inquiries via various channels, preparing and sending client quotations and contracts, and following...