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casino hospitality host
1 month ago
Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida.
This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on October 24, 2019.
New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort.
Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade.
The Integrated Resort ExperienceThe highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions.
About This JobWe are seeking a Hospitality Host to join our team at Seminole Hard Rock Hotel & Casino Hollywood.
The Hospitality Host is responsible for Casino Floor coverage supporting the entire Player Development department.
Administrative, Customer Service and systems expertise will be vital in all inner workings of this role.
Responsibilities:- Provide hands-on real-time service for VIP customers that have relationships with Player Development team members.
- Demonstrate exceptional guest service to both internal and external customers with every interaction.
- Provide timely and accurate service in a fast-paced high-demand atmosphere.
- Assist Casino Hosted guests with requests and demands.
- Handle all operational aspects of the player development department from opening to close daily.
Essential duties include, but are not limited to:
Requirements:- Minimum 2 years of guest service experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred.
- Experience in casino and/or hotel environment preferred.
- Proficient knowledge of CMP & LMS programs preferred.
- Proficient knowledge of Microsoft Office, Excel, and Word preferred.
- Experience in gaming machines and/or table games preferred.
Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to the general public and excessive noise.
This position requires frequent standing and walking and the ability to lift up to 20 lbs.
Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Tribal Preference Policy:The Tribal Council gives preference in all of its employment practices to Native Americans.
First preference in hiring, training, promoting, and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.
Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
