Casual Retail Consultant

9 hours ago

Logan City, Queensland, Australia Early Settler Full time
Overview

Early Settler is about stylish modern living. We sell furniture and homewares that are affordable and designed to help create a home you love living in. There's no place like home and we offer products to make yours comfy and beautiful.

What is the Role

We are currently looking for a dynamic Retail Consultant to join our store team. This role is responsible for ensuring high levels of customer service by offering a personalised experience, getting to know our customers, and recommending items that match their needs. The position also involves achieving sales targets and Store KPIs (conversion, customer service score, average transaction value, etc.).

Key Responsibilities
  • Ascertain customer needs and recommend items that match.
  • Keep up to date with product knowledge to accurately describe product features and benefits.
  • Upsell and cross-sell where appropriate and inform customers about sales and promotions.
  • Consistently provide exceptional customer service.
  • Demonstrate our values in action during every customer interaction.
  • Ensure store presentation aligns with Visual Merchandising (VM) guidelines.
  • Assist, resolve or escalate all customer concerns in a timely manner.
Who we are looking for / Qualifications
  • At least 2 years retail experience in home/lifestyle products (preferred).
  • Ability to engage with customers to bring their vision for their home to life.
  • An "I\'ve got this" attitude for selling and exceeding sales targets.
  • Exceptional communication skills and computer literacy.
  • Capability to balance customer care and administrative duties.
  • Genuine interest in home-styling, furniture, or creating welcoming living spaces is a plus.
  • Be keen to live our values: #WeAddValue, #WeAreDistinctive, #WeMakeItPersonal, #WeAreExperts, #WeKeepItReal.
  • The role involves regular manual handling of products including lifting, carrying, and moving items of varying sizes. Applicants must be physically capable of safely performing these tasks as part of daily duties.
  • Applicants must be an AU citizen, resident, or have the right to work in Australia with a valid visa.
Benefits
  • Amazing team member discounts on our fabulous products
  • Holistic wellbeing programs to support you to be your best self
  • Career development opportunities
  • Fun, supportive and collaborative team environment

We understand a lot of time and effort goes into applying for roles and we genuinely thank all applicants in advance. Due to the volume of applications we receive, only successful applicants will be contacted for an interview.


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