Rehabilitation Consultant

Overview

BE THE DIFFERENCE

At AIA we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity

We have an amazing opportunity for a Rehabilitation Consultant to join our team based in Brisbane, Melbourne and Sydney. You will be responsible for contributing to the success of AIA Rehabilitation through the management of a portfolio of rehabilitation cases within the AIA Best Practice Rehabilitation Framework in the areas of RTW and Employability Assessment for Milestone and TPD Claims.

Within this role you will provide rehabilitation strategy and advice to assist Claims deliver sustainable outcomes. You will contribute to best practice wellbeing initiatives and projects working across the business.

To do this successfully you will

• Be a passionate advocate for rehabilitation, making a difference to the lives of others and AIA's Principles of Best Practice in Occupational Rehabilitation
• Work in an embedded claims model with the Rehabilitation Team to provide professional, quality and results focused rehabilitation outcomes
• Develop a partnership rehabilitation service in a constantly changing environment that best suit the customer, business and resource capability
• Provide strong technical support to the Claims Team and be available for 'walk ups' and case conferences
• Coaching, development and training of the Claims Team on rehabilitation
• Recommend physical, academic, work experience, vocational, and other evaluations to obtain information for assessing customers' needs and developing rehabilitation plans
• Training and presentations to internal and external parties
• Work collaboratively with the Rehab Team and ensure open lines of communication are developed at an individual and team level

Successful applications will demonstrate

• A background in Occupational Therapy, Social Work, Rehabilitation Counsellor, Physiotherapy, Injury Management or Registered Nursing
• Experience working within a Rehabilitation provider, clinical and/or claims environment
• The ability to develop and implement rehabilitation programs in line with AIA's Best Practice Rehabilitation Framework
• Being a subject matter expert in occupational rehabilitation including employability
• A commercial understanding of a claims environment, claims management models and practices, and knowledge of life risk products

Why choose AIA

At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone's life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangement

At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

Applications close Monday, 1 September 2025.

If you want to be part of an organisation that helps people live better every single day, apply via the link.

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