TAG Graduate Technical Support Officer

Join to apply for the TAG Graduate Technical Support Officer role at City of Canterbury Bankstown.

The City of Canterbury Bankstown is one of the largest Councils in NSW with richly diverse communities. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents. Kickstart your ICT career with CBCity We're looking for a Graduate Technical Support Officer to support and optimise the software applications that keep our Council running. In this dynamic role, you'll gain hands-on experience across a variety of systems, develop your technical skills, and collaborate with a supportive team to deliver real impact for our staff and community.

This is a Temporary Full Time position until January 2028.

• Provide second-level support, resolve application issues, and maintain accurate support records.
• Collaborate with teams and vendors to resolve issues, implement updates, and improve applications.
• Document system configurations, processes, and prepare user guides.
• Manage software releases, testing, and quality assurance.
• Administer and monitor applications daily, ensuring stability and performance.
• Understand business and legislative requirements to deliver compliant support.
• Contribute to process improvements, user experience, and team effectiveness.
• Stay up to date with emerging technologies and recommend improvements.
• Perform other duties aligned with skills and training.

For a full list of duties, review the position description.

• Tertiary qualifications in Computer Science, IT, or related field.
• Understanding of business applications and their role in supporting services.
• Strong communication, problem-solving, and documentation skills.
• Awareness of cybersecurity principles and data protection.
• Proficiency with Microsoft products.
• Ability to work independently and in a team, with good time management.
• Willingness to learn new technologies and adapt in a dynamic environment.

Desirable (but not essential): Experience with Microsoft Power Platform, cloud platforms, programming/scripting (Python, JavaScript, SQL, PowerShell), web application design, database systems, integration solutions, and AI technologies.

The salary range for this opportunity starts at $71,820 (Grade D, Step 1) + 12% Super.

• Temporary Full Time Position
• An Attractive Remuneration Package
• Accrued Time Off program to support work-life balance
• Contribute to making a positive impact on our community
• Investment in professional growth with ongoing learning and development
• Access to employee Health and Wellbeing Programs

For more information, contact Rodrigo Irigoitia (Team Leader Technical Support) at rodrigo.irigoitia@cbcity.nsw.gov.au.

Application process: submit your application via the 'Apply' button below and create a login using your email address to upload a resume and a cover letter addressing the selection criteria within the position description.

Applications close Thursday, 2 October 2025.

CBCity is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all backgrounds, experiences, and abilities, including Aboriginal and Torres Strait Islanders, LGBTQIA+ community, and people from culturally diverse backgrounds. If you require support with your application, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au.

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position. Applicants must hold Australian citizenship, permanent residency, or have a valid work permit/visa with full unrestricted working rights to be eligible.