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Senior Network Engineer

1 month ago

Perth, Western Australia NTT DATA Full time
DESCRIPTION OF THE ROLE: Network Engineer

The role of the Network Engineer is to maintain a high level of service to clients by proactively identifying and resolving technical incidents and problems. This involves pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance.

Key Responsibilities:
  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
  • Perform necessary checks, apply monitoring tools and respond to alerts
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assist in analyzing, assigning and escalating support calls
  • Investigate third line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients
  • Conduct monthly random review of incidents and service requests, analyze and recommend improvement in quality
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimization including opportunities for automation of work
  • Provide 3rd level technical support and guidance
  • Develop and own monthly reporting capability within the Network space that demonstrates value to our customers.
  • Proactively invest time in self-education and provided training to ensure a comprehensive and current understanding of our tools, processes and the people that support our customers and our business.


Required Skills and Qualifications:
  • Experience in implementing, administering and troubleshooting network infrastructure devices, including routers, switches, wireless access points, controllers, WAN optimizers and monitoring applications.
  • Strong knowledge and experience in Network Management including configuration and implementation.
  • Proven experience in Data Centre maintenance.
  • Strong Hands-on experience with Juniper products such as Junos OS, MX series routers, EX series switches, and Mist solutions.
  • Strong hands-on experience with Cisco ASR, ISR, Catalyst, Nexus. Desirable
  • Data Center Networks
  • Bachelor's degree in IT, Network Engineering or a related discipline
  • JNCIA, JNCIS, JNCIP, JNCIE, Mist-AI
  • CCNP/CCIE
  • Operating System Certifications: MCSA/MCSE/RHCE


This role will be based in Perth, Western Australia and will involve working with a global team to deliver high quality technical services to our clients.