IP and Security Services and Access Technical Specialist

IP and Security Services and Access Technical Specialist

Join to apply for the IP and Security Services and Access Technical Specialist role at Optus

Overview

The IP & Security Services and Access Technical Specialist plays a critical role in maintaining the performance, availability, and customer experience of the Optus Network. This is achieved through hands-on operational execution and the technical governance of suppliers, focusing on service assurance areas such as Change, Problem, and Incident Management. The role is part of a Tier 2 Network Operations team based in the Optus Network Operations Centre in Macquarie Park and involves 24x7 rostered coverage.

Location & Work Pattern

• Location: 100% on site at Macquarie Park, Sydney
• Work Pattern: Rotating shift roster, including morning, afternoon and night

Responsibilities

• Rapidly resolve complex network faults beyond the Managed Service's scope and manage critical incident escalations to minimise customer impact.
• Lead root cause analysis, implement permanent corrective actions, and participate in change governance including representation at Change Advisory Board meetings.
• Recommend and approve network design changes to improve service reliability and support the introduction of new technologies and products.
• Ensure planned network upgrades and deployments are aligned with quality and performance standards, and contribute to network expansion strategies.
• Work closely with Engineering, Vendors, and Managed Service Suppliers to align operational processes and architecture standards, ensuring technical supportability.
• Provide regular technical insights into KPIs and SLAs, identify performance gaps, and support resolution efforts through stakeholder collaboration.
• Drive continuous improvement initiatives through automation of incident management and alarm handling, while contributing to the evolution of operational tools and strategies.

Qualifications & Experience

• Extensive hands-on expertise in maintaining and troubleshooting multi-vendor (Cisco, Juniper, Nokia, Fortinet, Checkpoint, …) IP and security networks in a Tier 2 or Tier 3 environment.
• Solid understanding of service provider network design, routing and switching, and security practices.
• Experience with network automation tools such as Python and Ansible is desirable.
• High proficiency in IP/MPLS technologies (BGP, OSPF, IS-IS, Segment Routing) and troubleshooting large-scale IP/MPLS networks.
• Good understanding of DDoS protection, detection, and mitigation strategies.
• Cisco CCNP SP and above, and/or equivalent vendor certifications (Juniper, Nokia, etc.) are desirable.
• High-level proficiency in security technologies and configurations, particularly Fortinet and Check Point platforms.
• Experience with centralized policy management and log analytics (Forti Manager / Forti Analyzer, Check Point MDS/ MLM).
• Knowledge of IPSec/GTP tunnels, IPS, high-availability setups (FGCP, FGSP), and 2FA.
• Fortinet NSE (Security Operations) and above, and/or equivalent vendor certifications.

Benefits & Culture

• Supportive team and office environment with campus facilities, restaurants, cafes, gym, GP, and post office.
• Free Optus bus from Macquarie University Metro Station (morning and afternoon).
• Parental Leave up to 16 weeks (carer neutral).
• Competitive leave including two "Connected Leave" days.
• Access to learning resources and development opportunities.
• Employee networks and inclusion programs.

Diversity & Inclusion

Optus is committed to equal employment opportunity and inclusion. If you require adjustments or accessibility support during the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. For more information on Diversity, Inclusion & Belonging at Optus, visit https://www.optus.com.au/about/inclusion-diversity.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Telecommunications

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

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