Member Advisor

Job Category: Call Centre and Customer Service,Sales and Client Relationship Management

About us

The Australian Institute of Company Directors (AICD) is committed to strengthening society through world-class governance. We aim to be the independent and trusted voice of governance, building the capability of a community of leaders for the benefit of society. Our membership of more than 50,000 includes directors and senior leaders from business, government and the not-for-profit sectors.

The Member Engagement Team (MET) provides our members with products and services to strengthen their knowledge and engagement, and give them the opportunity to access, adopt and benefit from leading insights. The vision is to optimise the member experience as AICD as well as enhance their professional capabilities.

As the Member Acquisition Adviser, you will meaningfully engage with prospective members to understand their governance, professional development, and directorship goals. Leveraging your customer focus skills to convey how the AICD offering of membership, products, programs and services can best support in achieving their professional aspirations. Your expertise in lead conversion while building relationships and connection is key.

You will be provided with in-depth onboarding and supportive training as well as ongoing coaching to ensure you are confidently positioned as a trusted advisor.

Your remit will be broad and will include:

• Proactively identify member needs and pathways for growth to achieve their professional aspirations.
• Research and manage leads.
• Manage business development and engagement opportunities to achieve membership growth.
• Determine and cross-sell appropriate products and services to meet members' needs, participating in targeted campaigns when required.
• Identify members at risk and take appropriate action.
• Resolve member issues raised.
• Provision of insightful statistics and data reports.
• Ensure accurate and detailed CRM management.

You will have strong technical aptitude and previous relevant experience, and you will champion the AICD values of: Accountability, Respect, Excellence and Collaboration. In addition, you will also have the following:

• Experience working in a sales, customer service or education environment
• Demonstrated ability in building credibility and trusted partnerships
• The ability to influence and communicate with C&D-level executives
• Proven track record of increasing revenue through the conversion of leads
• Soft selling skills
• Experience in delivering client-focused solutions based on customer needs
• CRM data management and MS Office experience
• An ability to collaborate and work as a team
• Excellent verbal and written communication skills
• Sound listening and presentation skills

Accountability, Respect, Excellence and Collaboration

There are many benefits of joining the AICD, but the following are examples of what you can expect:

• Hybrid/flexible working arrangements.
• Access to salary sacrificing and salary continuance (income protection) insurance.
• Personal wellbeing support through AICD's robust employee assistance program for you and your immediate family.
• A solutions focused, and collaborative organisation that celebrates a 'One Team' culture.
• The AICD is committed to developing its people through a capability framework and ongoing professional development plan. We support your career through access to our education platform with a wide range of training courses and webinars, professional coaching, and external education support.
• An opportunity to contribute to an organisation that is widely respected and considered the 'gold standard' of governance, policy, and leadership.
• An opportunity to attend highly sought-after events with influential speakers.

We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander Peoples and people with a disability.

We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email talentacquisition@aicd.com.au.

For further information on what it's like to work with us, please visit our Careers and LinkedIn Life pages:

Please submit a resume and cover letter detailing why you are the best person for the position by clicking 'Apply'. Please note, applications close on 17/9/25. We will be in touch with shortlisted candidates shortly after this date. If you have any queries regarding this particular opportunity, please contact Lola Perez Lira, Talent Acquisition Consultant: TalentAcquisition@aicd.com.au.