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Workplace Concierge
4 weeks ago
At First Contact, we place people at the heart of everything we do.
We operate with a vision to create exceptional workplaces that leave a lasting impression on our visitors and occupants.
The Opportunity:
This full-time role offers an exciting chance for individuals to leverage their hospitality and customer service skills in a corporate environment. No two days are the same, making it a dynamic and engaging work experience.
Main Responsibilities:
- Curate exceptional experiences that meet the needs of our visitors and occupants.
- Ensure seamless and memorable interactions across various services including Front of House (Reception), Concierge, Placemaking Support, Hospitality, Workplace Solutions, Events, and Meeting Coordination.
Requirements:
- A minimum of two years of experience in a customer-facing role, preferably in hospitality, airline, retail, or a similar service-oriented sector.
- A strong customer-centric and hospitality-led mindset that adapts to visitors' and employees' needs and preferences.
- Strong problem-solving skills with a creative and pragmatic approach, maintaining a positive solution-focused mindset when addressing challenges.
Why First Contact?
- Rewarding Monday-to-Friday schedule, allowing you to enjoy evenings and weekends.
- Compensation surpassing industry standards.
- An outstanding rewards program offering gift cards and perks.
- Learning and development opportunities from leaders in Australian workplace experience.
- 24/7 support through our wellness partner Sonder Employee Wellbeing Platform.
