Membership Services Representative

3 weeks ago

Hervey Bay, Australia Planet Fitness Australia Full time
Overview

Join the fastest growing Fitness Industry in the world

Description: Who We Are BravoFit is the Australia franchisee of the listed business Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide. We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness. We create comfortable, non-intimidating environments that promote inclusion, positivity, and self-fulfillment. Our people and our culture are at the heart of everything we do. We are a small and agile team, working collaboratively to deliver 8-12 new locations each year, with an ongoing focus to grow established locations year on year.

What We Believe We have an opportunity to impact generations of people in Australia in this lifetime. Our opportunity drives our relentless focus to deliver our best work. From our data driven decision making, to our passion for getting 1%, smart and hard work are imperative in delivering our mission. Our keys to success, momentum and leveraging strengths. Through accountability and partnership, we challenge each other to deliver our best work. We aim to democratize fitness together, one member at a time.

What Makes a Bravo-Fit We are passionate about creating positive impact while rewriting the rules of fitness. Through our high value low-cost model, we provide a robust opportunity for members to enjoy fun and affordable fitness. Here at Planet Fitness, we are the home of the Judgement Free Zone. Where we provide a clean, comfortable and non-intimidating environment for all of our guests. We do not cater to powerlifting or body building but more so general fitness as most of our members are first-time gym-goers. We believe everyone's fitness journey should feel rewarding and celebrated. We're not a gym. We're Planet Fitness

Responsibilities

Remit includes: Greeting and saying goodbye to all members and guests; Monitoring club access to members and non-members; Answering questions and handling member complaints; Explaining the Judgement Free Zone (JFZ) to all members and non-members; Answering information calls and taking messages; Giving club tours; Selling memberships, completing membership agreements, and entering new members into the database; Operating the Point-of-Sale system and collecting any balances of past due accounts; Making appointments for PE @ PF hourly sessions; Organizing and maintaining the customer service front desk; Completing member welcome calls; Completing daily cleaning zones as assigned by management team; Completing club walk-arounds; Assisting with club housekeeping and restocking paper products in locker room; Performing beginning of day and end of day procedures; Making yourself available to newer team members for questions and guidance; Completing monthly Black Card Spa maintenance as assigned by management team.

Qualifications
  • Previous customer service experience is advantageous
  • Certifications: Certificate 3 in Fitness
  • Must be currently First Aid and CPR certified and provide club with a copy of the First Aid and CPR certification or willing to obtain within first three weeks
  • Must have WWC (Working with Children) certificate/number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started
  • Must have completed a National Police Check certificate. NPC must be within 12 months of application date
Bravo Core Values
  • Faith & Grit
  • Guardian Of The Gate
  • 1% Better Every Day

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