Workplace Operations and Experience Coordinator

Workplace Operations and Experience Coordinator

At time of application you must be an Australian/ New Zealand Citizen or already hold Australian Permanent Residency.

Thoughtworks Melbourne is looking for its newest Workplace Operations & Experience Coordinator to oversee the day-to-day operations of our brand new Collins' Street office space. This role sits within our global Workplace Operations & Experience function focused on facilities, hosting clients, and employee connection & engagement.

You will impact the day to day life of Thoughtworkers based in the Melbourne Office and the wider South East Asia, Australia & NZ region by providing the support to ensure that the space runs smoothly from both a technical and operational standpoint and Thoughtworkers have what they need to deliver extraordinary impact from their devices and space.

This is a full-time in office role with a requirement for flexibility to alter core working hours to support after hours events (evenings and weekends) as required.

Job responsibilities

• Provide excellent customer service; acting as a host to Thoughtworkers and external visitors to support them whilst using the space (technology, facilities etc).
• Build connection and employee engagement by delivering on internal & external events and activations, community meetups & client workshops (being on site to support the setup, execution and pack up of events).
• Ensuring appropriate supplies are available within the space to support the current and planned usage (i.e. pantry, stationary, catering etc).
• Record and maintain information in appropriate systems relating to health & safety, maintenance, sustainability, asset management or budgeting.
• Provide first level support to Thoughtworkers with processes such as Travel booking, facilities use, collaboration tools, device usage.
• Assist logistics in regarding to onboarding and offboarding of Thoughtworker devices (both internal and client).
• Troubleshoot and fix building maintenance and technology issues (such as Zoom rooms, building maintenance issues etc).
• Work with other Workplace Operations & Experience team members to deliver plans for national and regional projects across connection and engagement activities.

Job qualificationsTechnical Skills

• Experience and exposure with the operations of running an office environment and events (in person and virtual).
• Basic knowledge of device and SaaS technologies (MacOS & Apple devices; Collaboration tools Eg: Zoom, Google Workspaces).
• Willingness to learn workplace technologies (with support).

Professional Skills

• Excellent hosting experience with a customer service mindset.
• Ability to solve problems to be able to deliver a solution with support.
• Willing to learn new concepts and expand on their technical depth and share those learnings with the team.
• Able to pick up ideas and concepts quickly and give them a try.
• Flexible and collaborative.

Other things to knowLearning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we're pushing boundaries through our purposeful and impactful work. For 30+ years, we've delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let's be extraordinary.

Thanks for your interest in joining Thoughtworks. A member of our Recruiting team will review your application as soon as possible.

In the meantime, check out our Consultant Life page to learn more about the extraordinary impact Thoughtworkers make on clients, the tech industry and each other.

Please note that we value privacy: all information submitted to us via your online application will be kept confidential to Thoughtworks.

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